I-8000 charging concern

Yes Carol, I got the problem fixed. I went to the DELL site, logged in to support, plugged in my service tag #, and I believe went to trouble shooting. I'm sorry I'm not more specific but I don't remember exactly. There were a series of things to do, which I did, and ended up with my batteries happily charging. I have no idea as to what I did as I was blindly following directions but they worked. Luckily for me I had a second online computer that I could read the directions on, while I applied them to the 8000. The 8000 will never go online and is a purely in-house & unconnected computer, now devoted solely to my entertainment.
I would warn you about one person/business that uses this forum. He has excellent suggestions but occasionallyt is a bit pessimystic. He advised that I had a corrupted hard drive when I had a question regarding the reloading (I don't) and suggested that my batteries were bad when I wondered about why they weren't charging. Well, the reload went fine (except for the battery charging) and now my batteries are charged and regularly recharge as well.

Hi Carol:
I went back and checked on what i did. I did as i noted, went to the site, logged in, gave the service tag, went to inspiron, went to "one step troubleshooting" and typed in "battery charging". It took me directly to the pages I used to fix the proble. ((+: Barry