Cafora71,

Thank you for using the Dell Community Forum.

Try booting into safe mode, and then uninstall the ATi drivers from Add/Remove Programs in the Control Panel.  Next, uninstall the video card, and install a standard VGA adapter.  Now, reboot the system.  Now try running the install for the drivers again.

If that fails, then see if you can get the driver files extracted from the installer, then repeat the process, but rather than using the installer, do a manual install, and do not have the wizard find the driver, and point the system directly to the driver and see if it will work.

 

Hi Rollie,

thank you for your reply. I will try what you have suggested. Fingers crossed it works.

Regards

 

Hi Rollie,

I tried what you suggested, but it didn't work either. I forgot to explain in my original post that in the Hardware Device Manager I have two devices that have not been installed (and I am unable to find the drivers to install them). They are: 'Ethernet Controller' and 'Video Controller (VGA Compatible)'. As a result, I can't install the standard VGA adapter. I am thinking that my problems with my Video drivers are linked somehow to this Video Controller.

Thanking you in anticipation

Hello,

Since we are talking ATI  Radeon Mobility 7500 here I have a couple of questions.

1. Does Dell have a driver newer than v. 7.72 8020528m-4179c, A02 Dated 10-11-2002? 

    I am looking for some help getting Call of Duty to run on my Inspiron 8100.

2. If not, what is involved changing the 7500 for a 9000? My system is:

    1.2 gig PIII

    512mb pc 100

    30 gig HD

    and the above mentioned 7500 vid card

Thanks for the help,

TR

Hey  me again,

Just wanted to let you know I solved the problem.

I installed Cat. 3.9 drivers and it rocks.

I was really leery of installing non Dell drivers but decided to take the leap and they worked.

Thanks for the help, LOL!

TR

Cafora71,

The Video Controller should  be fine, and I have no explanation for why the video driver will not install.  Try removing the listed Video Controller from the Device Manager, and then reboot your system, and run the installer for the ATi driver.

If that does not work, see if you can extract the ATi drivers, and then from the Device Manager try updating the driver for the Video Controller.

 

Hi again,

I tried the steps as you suggested but unfortunately, this did not work either. I am able to install the drivers, but when I attempt to change the display settings or reboot the OS after installing the driver, I consistently get the following error message:

***STOP: 0x0000008E '0xC000005, 0xBF9E5AC6, 0xEBDD46B4, 0x00000000'

***ati2dvag.dll - Address BF9E5AC6 base at BF9BB000, DateStamp 3efa16db

Beginning dump of physical memory

Even using non-Dell drivers like the Omega ones and non-modded ATI Catalyst drivers (and using the patje tool to mod the driver) does not work either: the message 'INF error, vide driver not found' continues to appear.

Any assistance or thoughts on this will be much appreciated.

Cafora71,

The error message shows that the problem is caused by the video driver.  You need to make sure to uninstall the driver from Add/Remove Programs before reinstalling.  Unfortunately, if that does not work, then it may be Windows corruption, and the Operating System may need to be reinstalled.

 

Hi,

I am having a very similar problem with my inspiron 4000 / ATI M3 video card. I have tried the following with no success:

Removed driver from device manager and Installed updated driver from dell (would not restart after installation)

Re-Formated hard drive and reinstalled windows ME, then Installed driver (tried both original and updated drivers, would not restart after installation)

Re-Formated hard drive and installed windows XP professional (installed latest driver from dell website, would not restart outside of safe mode.  similar message to what is shown in the other post.)

 

What else is there to do?  I am starting to think that the actual video card is junk, is this possible?

 

Thanks, Jay

Jay,

Thank you for using the Dell Community Forum.

To test the video card, run the video test from the Dell Diagnostics.