Unsolved
This post is more than 5 years old
24 Posts
0
94579
Latitude E6500 CD/DVD drive goes missing
Have a strange problem. On my laptop (Dell Latitude E6500 / Windows 7 Ultimate x64) when I first boot the computer from power off - the CD/DVD drive is always disabled in device manager. I can re-enable it and it is good to go. Note I do have daemon lite installed with one virtual drive and it is always available - dont thing daemon is the problem.
Gets weirder. If I close the lid of the laptop (which I always do instead of shutting down) for any length of time, when I open it again the drive is gone. Not in my computer, not in device manager, and cannot even eject - the button doesnt work like it is not getting any power.
If I reboot the laptop, I can see the laptop drive light flashing and when into Windows it is again disable in device manager and I renable and it is good to go.
When closing the laptop for just a short period of time the drive will stay available it is when the lid is closed for a length of time.
Odd - any ideas ?
wolfdawg
24 Posts
0
March 23rd, 2012 09:00
Ok update. My CD/DVD is disabled everytime after booting into Windows. I have to manually go into device manager and enable it after startup. Then it is fine. How can I be sure it is enable for each boot ?
verheek
3 Posts
0
October 2nd, 2012 07:00
Is there a solution for this? I also have this problem on a E5430. As well, the Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 6 comes up disabled.
I have already done the windows and dell updates.
davestinson2001
2 Posts
0
February 18th, 2013 11:00
I also have the same problem as OP. Optical drive must be enabled manually in device manager after reboot or awakening from sleep mode.
verheek
3 Posts
0
February 20th, 2013 05:00
Forgot to follow up on this. After going through diagnostics, reinstalling windows, updating BIOS, working with Dell tech support, it occurred to me I had not removed the battery to do a cold restart. I did that and problem solved!
davestinson2001
2 Posts
0
February 20th, 2013 17:00
Yes Verheek, removing battery and unplugging ac adapter should be first line options for troubleshooting hardware issues on a notebook.
I also found the solution to my problem... motherboard was going bad. Started having intermittent failures to post during power-on.
homesystech
1 Message
0
February 15th, 2014 04:00
Strangely, this fixed it for me:
https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/23496/eng/SetupRST.exe&lang=eng&Dwnldid=23496&DownloadType=Drivers&OSFullname=Windows+7++*&ProductID=2101
Could somebody please verify that this works?
My system:
e6500
Windows 7 64-bit
HL-DT-STDVD+-RW_GU40N___A
Andrew Kolden
4 Posts
2
May 14th, 2015 12:00
Hi this is Andrew,
I also came across this forum to also figure out the dell dvd error and strangely I tried the Rapid Storage by intel and it worked. I wondered how it could possibly be but After doing some research the RST.EXE uses a virtual Raid driver (basically fake) to make the ivy bridge machines more compatible with drives such as hdd and cd/dvd. after installing it a process called intel rapid storage shows up on the system tray and when right clicking the process sure enough it detects the drive.
you my friend deserve a Cookie LOL
Thanks