This post is more than 5 years old
6 Posts
0
12833
My 3-week Inspiron 15z doesnt turn on!
Hello!
As mentioned in my subject, my 3-week Inspiron 15z touch screen doesnt turn on!
On Sunday I shut it off (NORMALLY) and later when I tried to turn it on again.. PAAAAMMMMMMM! IT DIDNT WORK!
I thought it was a power problem, but IT IS NOT! My AC adapter is working pretty well in other devices!
Very very sad and dissapointed!
I dont know if it's a problem in the mainboard!
Anyone had this kind of problem with 15z? And how was it solved?
Thanks for any help!
Regards,
Priscila
Dell-Kuldeep M
621 Posts
1
September 24th, 2013 06:00
Hi Priscila,
Please refer to the link http://dell.to/16nUOMV and try the steps provided.
Keep me posted with the results. I will be glad to assist you further.
priscila_martin
6 Posts
0
September 25th, 2013 11:00
I've contacted Dell Support Center and, after some tests, it was diagnosed that it's a hardware issue.
They'll replace the motherboard.
:emotion-7:
Thanks anyway!
priscila_martin
6 Posts
0
September 25th, 2013 11:00
I've contacted Dell Support Center and, after some tests, it was diagnosed that it's a hardware issue.
They'll replace the motherboard.
:emotion-7:
Thanks anyway!
priscila_martin
6 Posts
0
September 24th, 2013 06:00
Hi, Kuldeep
At the current moment I'm not with my laptop, but as soon as I'm at home I'll try the steps of this topic!
Thanks for your answer and kindness! I'll keep you posted!
Regards,
Priscila
priscila_martin
6 Posts
0
September 25th, 2013 05:00
Hi, Kuldeep
I tried the steps of the topic whose link you sent me and the laptop didn't turn on!
Game over to my 3-week Ultrabook!!!
I will contact the Dell Support Center in order to use my warranty. A 3-week laptop shouldnt have this kind of problem! Too disappointed!
Anyway, I thank you for your support!
Regards,
Priscila
priscila_martin
6 Posts
0
September 25th, 2013 11:00
I've contacted Dell Support Center and, after some tests, it was diagnosed that it's a hardware issue.
They'll replace the motherboard.
:emotion-7:
Thanks anyway.
Dell-Kuldeep M
621 Posts
0
September 26th, 2013 01:00
Hi Priscila,
The issue seemed to be with the motherboard as the AC adapter is working fine.
Hope the issue gets resolved completely after part replacement.
Please feel free to reply for any further assistance.