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My Inspiron 1564 Keyboard not working
My 2 years old notebook Inspiron 1564 letters suddenly stopped working. The letters b, n, space bar, and right Alt keys are not working. I have tried removing the keys and cleaned underneath. I even dismounted the whole keyboard and applied air from compressor to clean underneath the space bar, but no luck. Anyone can help? How to check if the software need updates?
DELL-Roshan L
4.4K Posts
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July 27th, 2012 08:00
Hi kojak87,
Welcome to the Community,
You've already performed most of the troubleshooting steps.As such no updates or driver would help to fix the non working keys on your system keyboard.Connect an external USB keyboard to the system,if the external keyboard works fine,than you need to get the system keyboard replaced.
Let me know if you need help in finding the keyboard for your system.
Thank You
tbjanicki
1 Message
0
October 5th, 2012 16:00
I have much of the same issue but, I have a new key keyboard and a new motherboard. What next please...
DELL-Harish R
677 Posts
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October 10th, 2012 21:00
Hi tbjanicki ,
You may try running 'Diagnostics' on the 'Keyboard' to check if the hardware is failing. The following steps will help you in running the 'Diagnostics' on the 'Keyboard'.
Shut the system down, hold down the 'Fn'key and start the system. This will initiate the 'Diagnostics' and test most of the hardware components. Once complete, you will see the option to 'Continue' and 'Exit'. Select 'Exit' and press any key to continue. Select the option 'Test System' and then 'Custom Test'. You should see the page which lists all the hardware components on the system. Select 'Keyboard' from the menu and select 'Run Test'. Make a note of any errors during the test and reply to this post
You can also refer the following link for running the Diagnostics on the system.
http://dell.to/HJYdTG
I hope this helps.
Please reply in case of any queries.
Thanks and regards
Harish R
#iworkfordell
ndgrim
4 Posts
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January 3rd, 2013 13:00
DELL-Roshan L
4.4K Posts
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January 5th, 2013 00:00
Hi ndgrim,
Since this issue is happening with both the keyboards it may not be a hardware issue.
Did you check the ribbon cables on both the keyboards for any damage?
Try checking the Keyboard and Languages settings.
Go to Control Panel,Region and Language,select Keyboards and Languages,select Change keyboards,make sure the Default input language is set to English (United States)-US.
If it is already set to English (United States)-US change it to some other language,click Apply,OK.
Then go back and change it to English (United States)-US,click Apply,OK.
Reboot the system and check if the keys respond normally.
Thank You
ndgrim
4 Posts
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January 5th, 2013 15:00
I did what you said, and it still has the same problem. The computer had this problem 4 years ago, so I ordered a new keyboard. When the new keyboard arrived, the original decided to work again; and it has worked ever since until this week. I guess it is possible that both keyboard's ribbons are damaged, but that seems unlikely. Should I purchase a 3rd keyboard to try? Perhaps there is a short in the wiring of the board, but that does not explain why each keyboard has different nonfunctioning keys.
ndgrim
4 Posts
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January 8th, 2013 03:00
I do not have one.
DELL-Roshan L
4.4K Posts
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January 8th, 2013 03:00
Hi ndgrim,
Have you tried a external USB keyboard? Does all the keys on the external keyboard respond normally?
DELL-Roshan L
4.4K Posts
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January 8th, 2013 04:00
If possible try and find one to test on your system.If the USB keyboard also has problem with some of the keys not responding then it may not be a hardware related issue.
ndgrim
4 Posts
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January 22nd, 2013 19:00
The problem has gone away at random. I had my computer off for a few days, turned it on without doing anything differently, and now the keyboard is fully operational. I guess it will decide to work for another 4 years now.