To log into windows without a cursor, use the arrow keys to select the user you wish to load, then push enter to log in. Make sure you know how to shut down as well - push 'Windows logo key + u + u' in that order (but not all at once, give a one second break between each of them). Once logged on, you should be able to reinstall drivers as needed using the keyboard.
My guess is your problem is either an incorrect driver setting, a dirty touchpad (like mine), or, like Dell said, a faulty driver.
I saw this problem before, and I recomend you to Repair your Windows Instalation using the Windows Xp Reisntalation CD, you will not loose any data!! With the repair you will only try to repair the drivers that are damaged.
Another option, is to enter in the system in Safe Mode, that mean, that when you see the Dell Logo (when you start the PC) you have to hit the F8 key several times, then you will see a menu and select Safe Mode, and try so use you mouse in safe mode, if that works there, that means that the problem is related with drivers and Windows is corrupted, so you can reinstall the drivers in safe mode.
I hope this can work!
I can't move the cursor in safe mode and keystrokes such as the tab key don't work there either to get to my user account- I don't know why but they won't.
If I reinstall using the WindowsXP reinstall CD, won't I lose files because I am replacing the operating system? The Dell technician person told me that when I reinstalled XP I would lose files....
Maybe you are thinking of the Drivers reinstall CD, which I can't use because the only way to run it is IN windows which I can't get into (ick, this is driving me nuts!)
Any other suggestions before I throw my hard drive and OS out the window?? Thanks!
Message Edited by NAB622 on 03-08-2005 02:11 PM
I have just gone through the steps on my computer to make sure I am giving you the proper instructions . If you have a printer, you may want to print this.
1. Restart the computer
2. At the BIOS screen (where you see the big DELL logo in blue), look to the top right corner of the screen. It will have two keys to press to access different menus. Whichever one says 'Boot Menu' needs pressed before the logo dissapears. (I think it was F8 for a 5150.) To ensure the computer takes your command, press it repeatedly until it says 'Preparing one-time boot menu'.
3. At the next screen, insert your OS reinstallation CD. Wait until your CD speeds up and has finished flashing the light on the side, then use the arrow keys (If they work, and they should) to select your CD drive (it should be right under the 'Internal HDD' option) and push enter.
4. The Windows Setup program should initialize. This will take a minute or two. When it is done, there should be a few options at the bottom of the screen. One should be 'repair installation' and the key to press ahould be 'r'. Push the key to repair the installation.
5. Setup will now detect all installations of windows. When you are prompted, type 1 to select your only (well, HOPEFULLY your only installation) of windows.
6. Setup will prompt you for the administrator password. Just push enter to pass it. The bottom line on the screen should now say, 'C:\Windows\' or something like that. Type (without the quotes) 'Chkdsk'. If that doesn't work, type 'Chkdisk' (It's one of those two. If they are both wrong, type 'Help' and find it on the list that comes up). It will take around an hour, possibly more to repair your installation. When it is done, write down what it tells you, type exit, and your computer will reboot. You are done!
If you have any problems afterward, make sure you tell Dell what the repair program told you.