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Serious problem with graphics card ATI HD 5470 on Studio 1558

Last summer i made a financial effort and bought a Dell Studio 1558. I was an Asus fan but i said to me a change is always better. I was wrong. Everything was fine for a few months, i didnt encounter any problems that ive read on this forum but a few days ago without a warning my graphic card failed. In game i ussualy get 60-80 fps(modern warfare 2) now i only get 20 fps max(very laggy with freezes) with the same configuration as before. I tried everything: uninstall-install the video driver, get the latest driver from amd.com which didnt work, i let the windows to autoinstall the video card didnt work. The only solution that works for a while is to reinstall windows but is very unconfortable because in a few days this problem come back. Also when im trying to watch an HD video(1080p) it runs in slow motion. I hope some one from Dell read this message and find a solution because they can lose customers over this tiny problems without a solution. If you have a solution please post it here or if you need any logs or something ask and i will post them here. Thank you


My laptop config:

Cpu: Intel i5 M430 2.27 Ghz (4 Cpu)

Ram: 4 Gb/1066

Graphics card: ATI HD 5470 / 1GB

OS: Windows 7 Ultimate / 64 bit

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21 Replies

Re: Serious problem with graphics card ATI HD 5470 on Studio 1558

Please note that the laptop is connected to the power source and Ati power play is set  for maximum performance.

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KirkD
Diamond

Re: Serious problem with graphics card ATI HD 5470 on Studio 1558

If reinstalling Windows solves the problem initially but then problems begin, the graphics card is OK. In addition, graphics cards don't fail by beginning to run slowly. Have you checked for virus or other malware problems?

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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Re: Serious problem with graphics card ATI HD 5470 on Studio 1558

I found the solution.........nvidia physicx was the problem.......after i uninstall it works like before....but now my fan is running like crazy i belive this is a common problem for Dell laptops so it doesnt bother me. Anyway thank you for your intrest.

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KirkD
Diamond

Re: Serious problem with graphics card ATI HD 5470 on Studio 1558

How did you get Physicx installed? It is a part of the Nvidia driver for use only with Nvidia graphics.

High fan speed is usually due to dust inside or a problem with the heat sink(s). However, make sure that nothing of the Nvidia driver is left on the laptop. The free utility Driver Sweeper can do it.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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Re: Serious problem with graphics card ATI HD 5470 on Studio 1558

Nvidia Physicx can be modifyed to work with Ati graphic cards.....but with ATI HD 5470 it works only for a while, after that the graphic card crashes..........The fan problem is a general problem for Dell laptops no dust related........strange but the Nvidia Physicx solves this fan problem but affect ingame performance.

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KirkD
Diamond

Re: Serious problem with graphics card ATI HD 5470 on Studio 1558

The fan problem is not general, it occurs for various reasons and is certainly not pervasive. One is a bad BIOS. You can reset the  BIOS or reinstall the current one or a later version. The fan can also be bad. Many Dell fans have the temperature control sensors built into the fan, which is why most can not be controlled by third party control programs. Some, however, do respond to these utilities, so you can try several. 

Modifying Physicx to work with an ATI card may have modified the system BIOS or the video firmware.

 

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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balu4386
Copper

Re: Serious problem with graphics card ATI HD 5470 on Studio 1558

hello all,

i recently bought a dell 1558 laptop with i7 740 processor 4 gb ram and ati 5470 1 gb graphic card.

But i feel there is some problem with my graphic cards. I bought laptop for playing games, but i am very much disappointed.

All the games are very laggy, even with very low setting. when i check the benchmark with resident evil 5 i only got 24 fps, which is very low.

please some one advise what can i do furthur..

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KirkD
Diamond

Re: Serious problem with graphics card ATI HD 5470 on Studio 1558

At what level do you get 24 fps, low, med or high? Should be slightly better than 40, 20 and 10 for L, M, and high.

Please note that the CPU has very little influence on gaming performance, as most are more than fast enough; the GPU is most always the bottleneck.

The 5470 is only an entry level GPU, so not great performance is expected. See this REVIEW.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

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balu4386
Copper

Re: Serious problem with graphics card ATI HD 5470 on Studio 1558

Thanks for the quick reply,

 

I got 24 fps with high setting, but the game lags a 2 seconds. My friend had inspiron laptop with same graphic card, same game (RE 5) running smoolthly without lag. That is reason which made me thing my graphic card is faulty.

I think i made a mistake in selecting laptop, is there a way to changes graphic card, even though it is costly please advise me..

 

 

 

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