Highlighted
Infenronrx
Bronze

Studio 15 Hinge/Power button problem

Hello all,

 

About a year ago the hinge on the left side of my Studio 15 broke simply from opening and closing it, just after my warranty expired. I am a college student and couldn't pay to get it fixed. While I was waiting to save up the cash to fix it, the right hinge broke, and to my dismay, taking the power button with it, apparently (after getting it checked out by a local computer repair shop) ripping out the wire that connects the button to the computer.

 

I've researched this and I've found this hinge problem is quite common; it even trends on google when you type "studio 15 hinge" one will get "studio 15 hinge", "studio 15 hinge problem" and "studio 15 hinge broken". Obviously this is not a common problem. Is Dell aware of this? Have they offered any solutions to those who are out of warrenty? Have any of you experienced this problem? What about the power button?

 

Any answers to my questions with be great. Thank you all in advance.

 

- NR

0 Kudos
24 Replies
ejn63
Diamond

Re: Studio 15 Hinge/Power button problem

If you google for "broken notebook hinge", the entire first page and a half of hits is for HP/Compaq computers - the first Dell issue comes in on the second page - so it's not just a Dell problem, but a generic notebook problem.

The cost of the hinges and control strip should be well under $50 -- add an hour's labor for a shop if you don't replace them yourself.  As with any post-warranty repair, it's at your expense.

However, if you let it go and the display cracks or the mainboard is damaged, you're looking at a few hundred dollars in repairs, so don't let the problem go any longer.

 

0 Kudos
Infenronrx
Bronze

Re: Studio 15 Hinge/Power button problem

Thank you for the response.

If you notice, I did not say "broken notebook hinge", I said type into google "studio 15 hinge". If I'm not mistaken, Dell is the only company that produces "Studio 15" laptops, hence why I was specific about the laptop name. I would assume it would take more than a few searches for Studio 15 hinge problem/broken for it to trend on google's search engine.

Thank you for the advice about repairs, I was looking into that. A local shop can repair the hinges, but my main concern is with the power button. They've told me they cannot repair it, as it needs to be micro-sodered.

tl;dr: Can Dell fix my Studio 15's power cable connection?

Thanks,

NR

0 Kudos
ejn63
Diamond

Re: Studio 15 Hinge/Power button problem

It depends on what's broken.  If it's just the cable/button assembly, that is a cheap part to replace:

http://www.parts-people.com/index.php?action=item&id=6269

If however, the connector to the mainboard is damaged, that's another matter and will be expensive to have repaired (or replace).


You missed the point of the post - you were claiming a "common Dell problem".  My point is that notebook hinges are a generic notebook problem common to notebooks from ALL manufacturers.  There's nothing special about Dell's hinges - other than that they're designed better than those that go into HP/Compaq systems, among others.  Eventually they do fail - as they will on any notebook.

 

 

0 Kudos
ejn63
Diamond

Re: Studio 15 Hinge/Power button problem

No, they don't - very few places will tackle a repair like that.  You can try contacting a shop that does solder repairs (www.aqstech.com is one) but I suspect they're going to tell you that you're better off just replacing the system board (expect that to run about $300-350 for the part, plus an hour's labor).

It may be a better proposition to replace the notebook - given your history with this one, I would strongly suggest you get an accidental-damage policy on the next one.  It's one thing for a hinge to fail, but pure foolishness to continue using the system when that happens.  It's a bit like hearing the wear sensors on  your car's brakes - by ignoring them you turn a $50 pair of brake pads into $250 in pads and rotors.

In some cases, failures are inexcusable.  In this case, the failure was your negligence - to blame it on the system is childish.

 

 

0 Kudos
ejn63
Diamond

Re: Studio 15 Hinge/Power button problem

Your obnoxious attitude IS the problem - best wishes when you get to college (it's clear you have the maturity level of a kindergartner).

For the safety of other motorists, when you learn to drive and purchase a car, please don't abuse it the way you did your notebook!

 

 

 

0 Kudos
Infenronrx
Bronze

Re: Studio 15 Hinge/Power button problem

But, yeah. Besides the insulting each other, thank you for responding. ^_^

0 Kudos
Infenronrx
Bronze

Re: Studio 15 Hinge/Power button problem

Just in case someone comes to this thread looking for useful information, besides what the previous user (can't remember his/her name right now) had already suggested: Pressing the media direct button turned on my computer. That is, I've turned on the computer without the power button on the right-hand side of the computer, I repeatedly tapped the touch-sensitive media dirtect button, the farthest button on the left. Hope this helps others who may have a simliar problem right now/down the road.

0 Kudos

Re: Studio 15 Hinge/Power button problem

I have this problem as well. Both of the hinges on mine are broken; the casing around the screen is barely clinging on now. My power button still works, but the screen is very loose and whenever I shut it, the hinges go insane and it won't close entirely anymore. This has happened before, but I had warranty then, so I got it fixed. My warranty is expired now, so I'm just out of luck. Dell should offer some kind of fix for this, since it seems to be happening to most people with this model.

0 Kudos
Travis299
Silver

Re: Studio 15 Hinge/Power button problem

I have the exact same problem with a Studio 1555 along with several other problems!  How do I get the hinge repaired/replaced? TIA

0 Kudos