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dph948
Copper

Studio 15 Keyboard/Touchpad issues

Hello,

 

I recently purchased a Studio 15 Laptop, and after using it for a few days (less than one week), I have developed the following problems:

The touchpad/mouse buttons are not functional.

 

The lighted buttons (play, pause, FF, REW, Mute, Vol Up, Vol Down, and CD Eject) do not light or function, though the Bluetooth, Disk access, and Wifi lights do operate normally.

 

Many keys in the center of the keyboard (including but not limited to: 7, Y,U, H, J, N, M) will not respond except when hit repeatedly and very forcefully.

 

This has rendered the computer functionally unuseable.

I was able to get the touchpad functioning briefly in Safe Mode by using the advice in this article:

http://support.dell.com/support/topics/global.aspx/support/dsn/en/tree?c=us&dl=false&l=en&s=gen&treeid=FD1972D3BA5A43E08BAEA893CA928107&doclang=en&cs=

But upon returning to traditional startup, the cursor would not move, though on my first attempts to use the touchpad it would briefly become the "working" cursor (with the blue circle), while continuing to remain unresponsive.

 

I assume that this is some sort of hardware issue, with some sort of flaw in the middle of the keyboard affecting the touch sensitive controls and keyboard, though the semi-functionality of the touchpad baffles me.  Any help would be much appreciated. 

 

 

 

 

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25 Replies
mrb827
Copper

Re: Studio 15 Keyboard/Touchpad issues

I recently purchased the same laptop and I am experiecing the same problems. 
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mrb827
Copper

Re: Studio 15 Keyboard/Touchpad issues

I called Dell support and they had me take out my battery and hold down the power button for 30 seconds.  After restoring the battery and turning on my laptop the problem had been solved.  You might want to give this a try.  Though I am afraid the problem might come back. 

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Traddy
Copper

Re: Studio 15 Keyboard/Touchpad issues

Hey guys.

I had to same issue. Tried the remove battery and hold power for 30 seconds and it works!

Any idea what caused this? Does it happen often. Is it covered under warranty?

Thanks

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Re: Studio 15 Keyboard/Touchpad issues

Hey,

 

I'm also experiecing this problem, though m keyboard does work if I leave te keyes pressed for a second.  Not tried removing the battery yet but I'll post again with the reslts.  Will there be a recall for is as I've tried a system factory reset and the media buttons still didn't work so I'm guessing it's a hardware problem.

 

Here's hoping the battery reset works.

 

Rick.

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Re: Studio 15 Keyboard/Touchpad issues

Hey,

 

Removed the battery and held the power button down for 30 secs and voila...    ...all the media keys work and my touch pad and keyboard are working flawlessly.  Don't want to have to do this every few days though, I've only had the laptop for about 5 days!!!  I'm going to report this to Dell and I guess if enough of us do the same we might get the problem fixed.

 

It's a shame as other than this problem the laptop is awesome and runs perfectly.

 

 

Rick.

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Sue626
Copper

Re: Studio 15 Keyboard/Touchpad issues

Let me add myself to the growing list of frustrated Studio Laptop users!  I've done the battery reseat and it works for a week maybe and then back to square one.

 

Can someone from DELL please read this and respond?

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simonester
Copper

Re: Studio 15 Keyboard/Touchpad issues

Here is yet another very frustrated new Dell Studio laptop owner, about to attempt the remove battery-hold power button manouvre.

 

This is all very disappointing. Smiley Sad

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aztra05
Copper

Re: Studio 15 Keyboard/Touchpad issues

Hi, i have the Studio17 but am experiencing the same problem too! i've only had the laptop for a week. was on the phone for over 1 hour with support, had to do all sorts, resulting in restoring to factory settings and losing everything i had on the laptop... still didn't work. they said they would call back... i'm still waiting! this definitly needs to be reported and sorted out! obviously a problem they have to repair on all our laptops!
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simonester
Copper

Re: Studio 15 Keyboard/Touchpad issues

Right after my last posting, I engaged in a 2.5 hour session with Dell's tech support staff, who had me doing all manner of diagnostics until the guy was finally satisfied that the problem was to do with the hardware installed (as I insisted from the beginning) and instructed me to send my laptop away to be repaired. Like you, we'd only had our Studio a very short time. We can ony hope to get the laptop back from Dell's authorized repair shop in a fully functional state...

 

Will keep you posted. In the meantime, I suggest you attempt to get your money back from Dell or arrange to have it repaired.

 

Why all the silence from Dell with this particular, quite damning, forum topic??? 

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