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Win7 installed on brand new 3350 does not recognize any hardware device
I have bought a brand new Vostro3350 with no preinstalled OS. I then installed windows 7 (ultimate edition) from an official installation DVD. The installation process went smoothly and no error was reported.
However, when the installation completed I discovered that none of the following hardware devices is recognized: network (wired and wireless), webcam, USB ports etc
I realize that I may need to install drivers, but I cannot do it without the ability to connect a USB stick or without the ability to connect to the network.
Does anyone have any idea?
borisgorelik
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May 15th, 2012 07:00
dear ejn63 thank you for the fast reply
I realize that several I need to install drivers. I have even downloaded some to a USB stick, but inserting it into the laptop had no effect - the computer didn't see it.
I then burned the drivers on a CD and executed them, but there was no effect either. Maybe I downloaded the wrong files. Can you please be more specific about the exact files that need to be downloaded?
ejn63
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May 15th, 2012 08:00
Chipset driver
www.dell.com/.../DriverFileFormats
USB 3 driver
www.dell.com/.../DriverFileFormats
ejn63
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May 15th, 2012 07:00
The USB 2.0 ports should be recognized -- the 3.0 won't be. You need to install the chipset driver, Dell notebook system software, and then all the others - do those two plus the network driver, and you should then be able to get online to install the rest.
borisgorelik
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May 15th, 2012 08:00
thank you. this worked