XPS 14Z bluetooth audio not working

I checked Motorola's website regarding the headset

www.motorola.com/.../S9HD_QSG.pdf

When your headphones successfully pair and connect

with your phone or music player, the indicator light turns

blue and purple. Music playing from your connected

music source is heard on your headphones.

Notes:

• After successfully pairing your headphones and

Bluetooth device, you don’t need to repeat these

steps. For each use, ensure that your

headphones are turned ON and that your

device’s Bluetooth feature is ON.

• Some music devices will automatically attempt

to play music when the S9-HD re-connects to it.

• For more information on pairing, refer to your

music device manual, or visit www.motorola.com/

S9-HD.

• To stream music, you’ll need a device or adapter

that supports the Bluetooth Advanced Audio

Distribution Profile (A2DP). For help determining

whether your device is A2DP enabled, visit

www.motorola.com/phones/stereo or call

1-877-MOTOBLU.

So what are the indicator lights showing on the headset?

I would also check to see what Windows is showing about the headset.  Right click on the speaker icon on the taskbar,  Choose playback devices.   Is the bluetooth Headset showing up here?   If so right click on it and choose "set this device as default"  See if you get sound.

TB

Terry thanks for the reply.  I have seen these resolutions.  My headphones shows up as "connected", but do not show up as a playback device.  I had a couple of screen shoots to attach but the site kept erroring when I tried to

Yeah if Windows isn't showing the headset as a playback device that will certainly keep you from hearing sound from the headset.  I didn't notice any drivers from Motorola but that is where I would look.   If you are able to pair the headset have it connected, there wouldn't be a problem with the Bluetooth on the notebook.

TB