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battery icon reports plugged in not charging
I bought a new battery from DELL. It continually reads "plugged in, not charging." My adapter is good. The battery is good. Why is the battery not being charged? How do I correct this problem.I'm ready to return the battery and only use AC from now on. I have been fighting this situation for months! Please help me.
DELL-Manshu S
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November 4th, 2012 01:00
Hi,
I would recommend you to update BIOS and Chipset Driver of the laptop. Please click the link below which will take you to the driver’s website:
http://dell.to/Qnizfs
Enter the Service Tag of the computer and choose the Operating System installed on the computer. Please update the latest version of BIOS available.
In case the issue is still not fixed, please follow the Dell Article 266440 on www.support.dell.com by clicking the link mentioned below:
http://dell.to/eLew2V
Thanks & Regards
Manshu S
#iworkfordell