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error message

Hi,

I own a Dell studio with srs premium sound, i3, windows 7. I was runnind hard ware diagnostics, got this error code 2000 - 0146 during the hard drive test.

This started when dell support software could not perform a pc check up instead referred me to running a diagnostic.

What does itt mean, is the hard drive bad ?. my pc still functions well.

Thanks, need your help?????? 

GOD'S GRACE

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7 Replies
ejn63
Diamond

Re: error message

2000-0146 does indicate a dying hard drive.

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Re: error message

Hi,

Thanks for the answer. so what should i do. does it has a time frame before it finally pack up.

GOD'S GRACE

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ejn63
Diamond

Re: error message

The drive is on borrowed time, so be sure you keep backups.  If the system is under warranty, report the error to Dell - they'll replace the drive.  If not, you will need any standard, 2.5" 9.5 mm or slimmer SATA notebook drive to replace the faulty one.

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Re: error message

Hi itansuq :

2000:0146 need not necessarily be a hard drive problem. It can also be due to OS corrupted files.

Had it been 2000:0142 which then indicates a HDD being bad.

Try running the 32 bit diagnostics and if get any error in the form of 0f00:xxxx then call the technical support if the computer is under warranty then they would do the needful.

In fact a PC restore is what I would suggest instead of getting a HDD replaced.

You can find on how to run the diags here  http://dell.to/HJYdTG

DELL-Nikhil M
Global SMaC (Social Media and Communities)
You can also reach us at https://twitter.com/#!/dellcares

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ejn63
Diamond

Re: error message

The Dell diagnostics are OS-independent.  The error indicates hardware - not software - is at fault.

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Re: error message

Its not to prove someone wrong but I completely agree to ejn63 at the same time but we had instances, after doing a PC restore the error was never shown back.

DELL-Nikhil M
Global SMaC (Social Media and Communities)
You can also reach us at https://twitter.com/#!/dellcares

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speedstep
Diamond

Re: error message

Hard Drive


Remove and reinstall the Hard Drive for the error codes:

  • 1000-0141
  • 2000-0141
  • 1000-0142
  • 2000-0142
  • 1000-0143
  • 2000-0143
  • 1000-0144
  • 2000-0144
  • 1000-0145
  • 2000-0145
  • 1000-0146
  • 2000-0146
  • 2000-0151

Please see the Service manual for instructions on how to remove and replace the Hard Drive. Be sure to remove and reinstall the cables for the hard drive if you are on a Desktop Computer.
After reinstalling the hard drive re-run the diagnostics if you receive the same error code Contact Us.
Run the Drive Self Test (DST) from the Utility Partition also known as the 32 bit diagnostics to determine if the previous error has been corrected. If the DST from the Utility Partition does not indicate a failure of the drive, we consider the error to have been corrected and the drive does not need to be replaced.

  • 1000-0146
  • 2000-0146

For instructions on how to run the Dell 32 bit diagnostics click here.

Error Code List

If you receive an error during PSA Diagnostics, look below for the associating error code. If the Error

Error Code

Error Message

Link to Possible Fix

PSA 1000-0111
PSA+ 2000-0111

(Name of Exception) exception occurred at selector XXh offset XXh.

Contact Us

PSA+ 2000-0112

CPU (x): Processor machine check exception error.

Contact Us

PSA+ 2000-0113

Processor machine check error detected.

Contact Us

PSA 1000-0122

Memory test initialization failure.

Link to Fix

PSA 1000-0123
PSA+ 2000-0123

Memory integrity test failed.

Link to Fix

PSA 1000-0141
PSA+ 2000-0141

No drive detected.

Link to Fix

PSA 1000-0142
PSA+ 2000-0142

Drive Self Test failed. Status byte = XXh.

Link to Fix

PSA 1000-0143
PSA+ 2000-0143

Drive Smart read command failed.

Link to Fix

PSA 1000-0144
PSA+ 2000-0144

No support for Drive Self Test.

Link to Fix

PSA 1000-0145
PSA+ 2000-0145

Timeout waiting for Drive Self Test to complete.

Link to Fix

PSA 1000-0146
PSA+ 2000-0146

DST Log contains previous error(s).

Link to Fix

PSA 1000-0147
PSA+ 2000-0147

Unit (x): IDE status failed. Status byte = (x) Control Code = (x) Msg = (s).

Unit (d): Optical drive BIST – (s).

Link to Fix

PSA 1000-0148
PSA+ 2000-0148

IDE ERROR: status (x) (s)

Link to Fix

PSA+ 2000-0149

No optical drive detected

Link to Fix

PSA 1000-0212
PSA+ 2000-0212

CMOS failed the pattern test.

Link to Fix

PSA 1000-0213
PSA+ 2000-0213

The CMOS battery failed

Link to Fix

PSA 1000-0214

Failure in DMA %s Port: XXh.

Contact Us

PSA 1000-0221
PSA+ 2000-0221

Interval Timer Channel 0 (mode 0) is not generating interrupts

Link to Fix

PSA 1000-0222

Interval Timer Channel 0 (mode 3) is generating the wrong interrupt count per second.

Link to Fix

Error Code

Error Message

Link to Possible Fix

PSA 1000-0223

Interval Timer initial clock output level in mode XX is incorrect.

Link to Fix

PSA 1000-0224

Interval Timer had wrong time period in mode XX

Link to Fix

PSA 1000-0231
PSA+ 2000-0231

Failure in Interval Timer in mode XX.

Link to Fix

PSA 1000-0232
PSA+ 2000-0232

The RTC did not generate periodic ticks.

Link to Fix

PSA 1000-0233
PSA+ 2000-0233

The RTC 'Seconds' register is not updating.

Link to Fix

PSA 1000-0234
PSA+ 2000-0234

Timeout waiting for RTC update flag to set.

Link to Fix

PSA 1000-0235

PM timer 1 had wrong time period. Expected (d), Actual (d).

Link to Fix

PSA 1000-0241
PSA+ 2000-0241

Error enabling A20 gate.

Link to Fix

PSA 1000-0242
PSA+ 2000-0242

No interrupt detected for IRQ XX - (Name of Interrupt).

Link to Fix

PSA 1000-0312

Keyboard test timed out waiting for keyboard response.

Link to Fix

PSA+ 2000-0313

Error detecting internal touchpad or pointing stick.

Contact Us

PSA 1000-0321
PSA+ 2000-0321

Unable to detect LCD.

Contact Us

PSA 1000-0322
PSA+ 2000-0322

Error accessing the LCD inverter.

Link to Fix

PSA 1000-0326
PSA+ 2000-0326

LCD inverter error, unable to turn lamp ON/OFF.

Contact Us

PSA+ 1000-0331

No video adapter found.

Contact Us

PSA 1000-0332

Video memory failed.

Link to Fix

PSA 1000-0333
PSA+ 2000-0333

Graphics test timed out waiting for keyboard response.

Link to Fix

PSA 1000-0334
PSA+ 2000-0334

User reported that graphics patterns were not displayed correctly.

Link to Fix

PSA+ 1000-0411

Hardware Detect Error - (s) not detected.

Contact Us

Error Code

Error Message

Link to Possible Fix

PSA+ 1000-0412

Hardware Detect Error - Auxiliary LCD cable not detected.

Contact Us

PSA+ 1000-0413

Detect Error - LCD cable not detected.

Contact Us

PSA+ 1000-0414

Hardware Detect Error - Inverter cable not detected.

Contact Us

PSA+ 2000-0151

Hard Drive (d): - Incorrect status: (x) (s)

Link to Fix

PSA+ 2000-0152

Optical Drive (d): - Incorrect status: (x) (s)

Link to Fix


 Caution:  
  Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety" Article ID: 339031.  

 Caution:  
  Remove any and all power sources Including but not limited to: AC Adapter, Battery, or Desktop Power Cord, before you remove or reinstall an item in your system.  
  • Memory
    Remove and reinstall the memory for the error codes:
    • 1000-0122
    • 1000-0123
    • 2000-0123
    Please see the Service manual for instructions on how to remove and replace the memory.
    After reinstalling the memory re-run the diagnostics if you receive the same error code Contact Us.

  • Hard Drive
    Remove and reinstall the Hard Drive for the error codes:
    • 1000-0141
    • 2000-0141
    • 1000-0142
    • 2000-0142
    • 1000-0143
    • 2000-0143
    • 1000-0144
    • 2000-0144
    • 1000-0145
    • 2000-0145
    • 1000-0146
    • 2000-0146
    • 2000-0151
    Please see the Service manual for instructions on how to remove and replace the Hard Drive. Be sure to remove and reinstall the cables for the hard drive if you are on a Desktop Computer.
    After reinstalling the hard drive re-run the diagnostics if you receive the same error code Contact Us.
    Run the Drive Self Test (DST) from the Utility Partition also known as the 32 bit diagnostics to determine if the previous error has been corrected. If the DST from the Utility Partition does not indicate a failure of the drive, we consider the error to have been corrected and the drive does not need to be replaced.
    • 1000-0146
    • 2000-0146
    For instructions on how to run the Dell 32 bit diagnostics click here.

  • CD/DVD Drive
    Remove and reinstall the CD/DVD Drive for the error codes:
    • 1000-0147
    • 2000-0147
    • 1000-0148
    • 2000-0148
    • 2000-0149
    • 2000-0152
    Please see the Service manual for instructions on how to remove and replace the CD/DVD Drive. Be sure to remove and reinstall the cables for the CD/DVD Drive if you are on a Desktop Computer.
    After reinstalling the CD/DVD Drive re-run the diagnostics if you receive the same error code Contact Us.

  • BIOS/Motherboard
    Download and Update the BIOS for error codes:
    • 1000-0212
    • 2000-0212
    • 1000-0213
    • 2000-0213
    • 1000-0221
    • 2000-0221
    • 1000-0222
    • 2000-0222
    • 1000-0223
    • 2000-0223
    • 1000-0224
    • 2000-0224
    • 1000-0231
    • 2000-0231
    • 1000-0232
    • 2000-0232
    • 1000-0233
    • 2000-0233
    • 1000-0234
    • 2000-0234
    • 1000-0235
    • 2000-0235
    • 1000-0241
    • 2000-0241
    • 1000-0242
    • 2000-0242

    An out of date BIOS can cause any of these error codes.
    Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.
    If you need assistance in Downloading and Installing Drivers or BIOS. Click here for Installation Instructions
    Click Here to Launch the Dell Drivers and Downloads Website
    After updating the BIOS re-run the diagnostics if you receive the same error code Contact Us.

  • User Interaction
    The Diagnostics runs tests that need to have user interaction, error codes below are because of no user interaction:
    • 1000-0312
    • 2000-0333
    Re-run the Diagnostics while being at the Computer to interact with the Diagnostics.

  • Video Card/Graphics Card
    Remove and reinstall the video card on a Desktop Computer for error codes:
    • 1000-0332
    • 2000-0332
    • 1000-0333
    • 2000-0333
    • 1000-0334
    • 2000-0334
    Please see the Service manual for instructions on how to remove and reinstall the Video Card. Be sure to remove and reinstall the monitor cables.
    After reinstalling the Video Card re-run the diagnostics if you receive the same error code Contact Us.


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