replacement screen for xps 14z

Hi Wolfgang R.,

Usually it does not take 6 weeks for a part to be shipped unless a part is in backlog. 

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I did send you a message with my service tag? any news?

did you say you look into this or was that just a standard answer you give everyone? looking thru the forums it seems Dell personal are masters in copy/paste and don't really care about client needs.

Hi Wolfgang R,

I am replying on behalf of DELL-Vikram M. Unfortunately, the part is still in backlog; apologies for the inconvenience. . Looks like a rare-case situation with a longer backlog status (Doesn't happen normally though). It might take another 4-6 weeks.

I checked with the respective team; if you place an order, we might be able to get this expedited and you may receive the screen in 3-4 weeks.

Let me know if you have any further questions.

how are you doing when the screen would be under warranty? also 6-8 weeks waiting period? main reason I bought Dell was that I was under the impression that I can get it fixed within short time not waiting 2 months for a replacement screen for a 1 ONE year old laptop!!!! Somebody from Dell rang me and I put the order thru about 3 weeks ago but nobody confirmed the order, nobody rang about payment method even so I asked for it. What's going on?  Why can't I get a refurbished screen??

Hi Wolfgang R,

I understand your concern and apologies for the inconvenience. You've mentioned that you received a call from Dell and placed the order. I reviewed your account, however, I was not able to see any order no. If you have an order no. for the screen, you may send it via private message (click my username and then click Start Conversation) so that I can check the further course of action.

Please reply if you have any questions.

Hi, I put another order in got charged on the credit card - but never got an order number and I am still waiting for the screen. that is 10 weeks later now!!!!!! any news

Hi Wolfgang R,

I am sorry for the inconvenience. Please provide the order # or Dell Purchase ID you received when you placed the order.

If you do not have the order #, forward the email you received while placing the order. In case you placed the order online, provide your email address as well.

Please send all this information through a private message. Please click on my name and click Start Conversation to send me a private message.

Hi,

I am also looking for Dell XPS 14Z screen. My warranty expired less than a month ago, when I called dell to see if I can purchase it from them I was told that it is out of stock and they don't know when they will have it available. I was suggested to check elsewhere like amazon.com. 

Any Dell rep that can help me in this regard and tell when this will be in stock?

Thanks,

Rizwan Hussain.

 Hi Rizwan Hussain,

I regert for the inconvenience.

If the warranty on the computer has expired, you may contact Expired warranty services for compatible part replacement:

Dell Expired warranty services (US): http://dell.to/1bMx5me

Please reply for further questions.