Unsolved
This post is more than 5 years old
5 Posts
0
166824
windows 8 wifi keeps disconnecting from internet but stays connected to router
Hi
system = Latitude E6330, windows 8 pro, 8GB RAM,
system will maintain a wifi link to the internet for a few minutes then drop the internet connection but still remain connected to router.
have changed advanced adapter settings so that power saving does not stop the wifi adapter. But the problem still persists.
any help and guidance would be welcome.
thanks
rich
DELL-Amogh G
1.5K Posts
0
May 18th, 2013 04:00
Hi rich,
You may remove all the current wireless profiles and create a fresh wireless profile for your network and then try to connect to the wireless. Please paste the screenshot of ‘Device Manger’ with ‘Network Adapters’ expended. You may follow the steps below:
Keep me posted with the information. I will be glad to assist further.
richwill15
5 Posts
0
May 18th, 2013 13:00
thanks for the response. Had to repost this as it failed (due to adapter disconnecting mid way through composition)
system now lasts approx. 2 mins before disconnecting. other system vostro 1510 win 7 on same network NOT exhibiting same problem.
frustrating
Rich
speedstep
9 Legend
9 Legend
•
47K Posts
0
May 21st, 2013 10:00
The issue is firmware in routers.
You can turn of the Power saving features and use CAM mode.
Intel® Centrino® Wi-Fi Products Power save polling (PSP) causes connection issues with access points.
http://www.intel.com/support/wireless/wlan/sb/cs-006205.htm
Symptom(s):
The following symptoms can happen if a Wi-Fi access point (AP) or broadband Wi-Fi router does not support the power save polling (PSP) feature:
Using battery power can cause these symptoms to be noticeable.
Cause:
PSP mode is a feature that provides extended battery life for laptop computers. The mode requires coordination between the AP or router and the Wi-Fi adapter. Intel has discovered that some APs or routers may not implement the feature correctly or completely.
Solution:
Contact the AP or router vendor for updated software or firmware to correct the problem.
Alternate Solution:
An optional workaround is to manually put the Wi-Fi adapter into continuously aware mode (CAM). This disables the PSP feature. Set CAM by using one of the following methods:
Set CAM using Intel® PROSet/Wireless WiFi Connection Utility
From the Intel PROSet/Wireless WiFi Connection Utility:
Set CAM using network control panel applet (NCPA)
Put the wireless adapter into continuously aware mode using the following steps:
Operating System:
This applies to:
Intel® Centrino® Advanced-N 6200
Intel® Centrino® Advanced-N 6205
Intel® Centrino® Advanced-N 6205 For Desktop
Intel® Centrino® Advanced-N 6230
Intel® Centrino® Advanced-N 6235
Intel® Centrino® Ultimate-N 6300
Intel® Centrino® Ultimate-N 6300 and Intel® Centrino® Advanced-N 6200 products
Intel® Centrino® Wireless-N + WiMAX 6150
Intel® Centrino® Wireless-N 100
Intel® Centrino® Wireless-N 1000
Intel® Centrino® Wireless-N 1030
Intel® Centrino® Wireless-N 105
Intel® Centrino® Wireless-N 130
Intel® Centrino® Wireless-N 2200
Intel® Centrino® Wireless-N 2200 For Desktop
Intel® Centrino® Wireless-N 2230
Intel® PRO/Wireless 2100 Network Connection
Intel® PRO/Wireless 2100A Network Connection
Intel® PRO/Wireless 2200BG Network Connection
Intel® PRO/Wireless 2915ABG Network Connection
Intel® PRO/Wireless 3945ABG Network Connection
Intel® PROSet/Wireless Software
Intel® WiFi Link 1000
Intel® WiFi Link 5300 and Intel® WiFi Link 5100 products
Intel® WiMAX/WiFi Link 5350 and Intel® WiMAX/WiFi Link 5150 products
Intel® Wireless WiFi Link 4965AGN
DELL-Amogh G
1.5K Posts
0
May 21st, 2013 10:00
Hi Rich,
You may uninstall and reinstall the wireless drivers. Please follow the steps below:
Yuu may also install the driver for the device listed under other devices. Please refer to the link: http://dell.to/17Z7xVp.
Keep me posted with the results. I will be glad to assist further.
denspen
1 Message
0
June 10th, 2013 19:00
Hey Rich,
I've had the same issues and came here looking for an answer. I have a Dell Inspiron running Windows 8. I adapted the info from SpeedStep's reply for my computer. Here's what I did.
Open up control panel, then click on-network and internet-view active networks-connections
When you click on Connections it will open up your Wi-Fi status. Under Activity click Properties and choose the Networking tab. Click Configure and choose the Power Management tab. Uncheck the "Allow the computer to turn off this device to save power" box. Click OK.
PC Lady
19 Posts
1
October 31st, 2015 11:00
You should try upgrading your firmware on your router or have your internet service provider do this if they provide the router. Worked for me!