Unsolved
2 Posts
0
7272
Windows 10 1903 Black Screen
I have created new images using the new Windows 10 1903 update on Hyper-V. After creating the image and deploying it to machines, they tend to give a black screen where the lock screen should be (sometimes with a mouse, other times not). The monitor is getting signal as displayed by the indicator, but I cannot do anything. This typically happens right after Windows set up and occasionally when the screen locks or the system is restarted. I have updated the family driver packs that couple with the image during deployment as well. Has anyone else run into this issue? I'm at a loss.
gwwells
1 Message
0
June 13th, 2019 04:00
Yes. I have the same issue and have not found a good work around other than rebooting. Highly annoying!!!
tkoscielniak
52 Posts
0
June 13th, 2019 05:00
The 1903 version was released then pulled back several times for issues. After final release, the OEMs have 3 months to get drivers prepared for the version. Driver packs for 1903 are not complete as of yet. I'm told they should be posted in a few weeks. Until then, there might be some issues with how 1903 behaves on some systems. When we release the driver packs on the ImageAssist site, you still have issues, please contact the ImageAssist Support desk and open a trouble ticket.
MarkDubois
3 Posts
0
August 1st, 2019 05:00
tkoscielniak
52 Posts
0
August 1st, 2019 10:00
For the OptiPlex 3060, please use the "OptiPlex D9 Rev A08" driver pack. The site still says it is for 1809, but the driver pack is correct. If this does not work, please contact the ImageAssist support desk and log an issue. thx....TK
Santos13
2 Posts
0
August 1st, 2019 13:00
There is a possibility that the image got corrupted on the capturing process.
Was the image created to "automatically joint the domain" on the unattended XML form? If yes, try capturing set up as workgroup.
The best practice is to build a new virtual machine on Hyper V applying the following settings.
Note: If using Windows 10 Pro or Education, download a free ISO from Windows Media Creation tool. Do not update the OS via automatic updates.
https://www.microsoft.com/en-us/software-download/windows10
Do not update the OS via automatic updates to avoid Sysprep issues.
-----------------------------------------------------------------------------------------------------------------------------------------------------
Additional configuration after VM creation and before Operating system Installation
To avoid image corruption:
MarkDubois
3 Posts
0
August 2nd, 2019 01:00
T_Raun
1 Message
0
August 20th, 2019 07:00
We have the same issue with latitude 7490 and 7300. with the dell driver pack, i get the issue.
if i deploy the image with no drivers, so windows installs what it can, i dont get the error.
on the 7490, i installed it and the ran the dell command update, and the grapped the drivers, then i could use the drivers for deployment, but it is not the case for the 7300.
techaanderson
1 Message
0
August 28th, 2019 13:00
Having the same issue on Latitude 5400 and Latitude 5500. Found https://social.technet.microsoft.com/Forums/azure/en-US/4bc1dc59-8309-444e-9041-e0fdba282e11/mdt-8456-windows-10-1903-windows-updates-deployment-pauses-for-almost-an-hour-help?forum=mdt while researching and was unable to resolve after performing rollback procedure here (https://support.microsoft.com/en-us/help/4052623/update-for-windows-defender-antimalware-platform) and re-capturing.
ED_The_Dog
2 Posts
1
August 30th, 2019 10:00
After a lot of trial and error I found that removing both Intel Corporation SCSIAdapter iaStorAC.inf 17.0.0.1072 and Intel Corporation SCSIAdapter iaStorAC.inf 17.2.4.1011 from the driver pack eliminated the black screen issue on a Dell 7300
Mark_OSI
2 Posts
0
September 27th, 2019 03:00
Thanks ED_The_Dog.
Was able to test this with some models I have here and same issues on the following:
Intel Corporation SCSIAdapter iaStorAC.inf 17.2.6.1027
Intel Corporation SCSIAdapter iaStorAC.inf 17.0.2.1076
The following driver WORKS:
Intel Corporation SCSIAdapter iaStorAC.inf 17.2.7.1028