Unsolved
1 Message
0
458
Inspiron 5490 AIO, P2419H, connection help
Dual Monitors. I have an Inspiron 5490 AIO and P2419H. I'm having issues with getting the P2419H connected. I bought a DisplayPort to HDMI converter cable and still can't get the P2419H to connect? Any suggestions or very complete details on how to get this working?
DELL-Cares
Moderator
Moderator
•
25.1K Posts
0
January 11th, 2022 16:00
Welcome to Dell Social Media Support for Technical and After Sales inquiries.
Please share the Service Tag / Express Service code / Order Number via Direct / Private message in the text format for which you need assistance.
DELL-Chris M
Community Manager
Community Manager
•
54.3K Posts
0
January 12th, 2022 02:00
The Inspiron 5490 AIO back panel has two HDMI ports, #3 is HDMI out to a monitor, #4 is HDMI in.
P2419H User's Guide =
This will NOT work =
Inspiron 5490 AIO #3 HDMI out --> HDMI to DP cable --> P2419H DP in port
* The converter cable that you purchased is one direction only =
PC DP out port --> DP to HDMI converter cable --> Monitor HDMI in port
This will work =
Inspiron 5490 AIO #3 HDMI out --> HDMI to HDMI cable --> P2419H HDMI in port
DELL-Cares
Moderator
Moderator
•
25.1K Posts
0
January 17th, 2022 13:00
Hi There,
We see our experts had addressed the concern/query that you had with your computer, we are following up to check if there is anything else we could assist you further. For now, we shall proceed to arhcive this ticket. Please feel free to contact us in case of any other help required.
Regards,
Paventhan M