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Inspiron 5676, AMD Radeon RX 580, crashing black screen
Hi
I have a one week old Inspiron 5676 that comes with the AMD Radeon RX 580 graphics cards. Windows 10 has been installed by Dell and so far all I have done is install my apps etc from the old Dell machine.
The machine is working fine until I place any load onto the graphics card via games such as Minecraft, Rainbow Six and Counter Strike at which point the Inspiron 5676 will black screen of death after about 5 minutes. All these games worked correctly on the old dell with a 1GB graphics card so they should be okay with the new machine.
So far I have tried the following;
- Updated all drivers
- Updated Windows 10
- Installed full AMD Radeon Settings software
- Tried adjusting global settings in the AMD Radeon App to minimum settings
- Checked the graphics card was seated well on the motherboard
Using the Dell SupportAssist app, the graphics card does not show as having any errors however as soon as I try doing the "stress test" option within SupportAssist the machine crashes. It fails at roughly the same spot each time I do a test, "Transformation and Lighting Stress Test … 42% with GPU Usage at 92% and GPU Temp at 77°C".
Any thoughts what else I can try?
Dell-Geoffrey R
4 Operator
4 Operator
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159 Posts
0
November 4th, 2019 18:00
Hi,
Thank you for posting and for sending the service tag information via private message. We have opened a case and will be responding to you privately.
FaulknerM
5 Posts
0
November 4th, 2019 21:00
Can anyone recommend a "stress test" or graphics card testing applications that would provide evidence that the issue is not relate to games but rather the hardware? So far I have used;
Both of quick cause the machine to crash.
FaulknerM
5 Posts
0
November 10th, 2019 13:00
Just an update for future readers.
Dell are going to swap the card to see if that fixes the issue. Since the last post I did a full restore and only installed windows and Dell updates with no change so at least it is not a software issue.
FaulknerM
5 Posts
0
November 13th, 2019 16:00
Dell have done a great job and came out to swap the graphics cards. It appears to have fixed the issues but will check more over the weekend.
speedstep
9 Legend
9 Legend
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47K Posts
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November 13th, 2019 17:00
World of warcraft is a good stress test. The base game is free up to level 20.
Games are the GPU stress test.
https://worldofwarcraft.com/en-us/start
FaulknerM
5 Posts
0
November 17th, 2019 14:00
Thank you speedstep.
Now that the graphic card has been replace the machine works perfectly