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1 Copper

Keyboard no longer responding

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I have a five year old Dell Inspiron PC.  A few days ago the keyboard stopped responding and after checking batteries, drivers etc, I eventually identified that it was the mouse that was the problem and bought a new one - HP though. I plugged the USB dongle into the adjacent port to where the Dell dongle was and all was fine for the first few days but in the last day or so, the keyboard keys seemed to randomly stop responding so that I was forever having to forcefully retype some keys.  After a  bit of research I tried moving the dongle to a different USP port and now te keyboard doesn't respond at all - even back in the original place.  Maybe it wasn't a mouse issue in the first place? Any advice?  

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8 Xenon

Dell keyboards are not bluetooth.

So you need to buy a wired keyboard.

 


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8 Krypton

With a five year old unit, I would just opt for new keyboard or keyboard/mouse combo.  

But, try a reinstall.   With the USB transceiver (dongle) plugged in, go to the Device Manager.  It will probably be listed in the USB section as an unknown device.  If that is the case, uninstall it in the Device Manager and then restart the PC and if its not defective Windows should detect it and reinstall it.   If not listed in the USB, look at a Keyboard entry and if its there do the same uninstall/restart.  If neither works its dead.  But, as noted with a 5 year old its time for a new one.

 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recordng Studio Software.

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8 Krypton

Can you test this keyboard on a different PC?

Ron

   Forum Member since 2004
   I am not a Dell employee

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8 Xenon

Dell keyboards are not bluetooth.

So you need to buy a wired keyboard.

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

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1 Copper

Thanks for all the messages - as it turns out, if I have both dongles installed (that is the original Dell plus the new HP) then the keyboard responds but the original problem of sticky keys has returned. Think it's time for an HP keyboard to match the new mouse. Cheers, Jo

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