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29 Posts
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BSOD while installing AMD driver
I have following:
DELL Inspiron 5468 laptop
- Windows 10 Enterprise
- 8GB DDR4 RAM
- 500 GB SSD
-1TB HDD
- INTEL BASIC 620 GRAPHICS
- AMD R7 M440 dedicated 2GB DDR3 card
Issue is with AMD driver, whenever I try to install driver for AMD, I receive blue screen "PAGE Fault in non page area" fault with "ATIKMDAG/SYS OR AMDKMDAG.SYS" fail error
I am unable to start most of games as I have disabled the AMD card driver.
I have tried the following:
1. Updated windows
2. Reinstall clean windows (tried different editions from home to enterprise)
3. Uninstalled, reinstalled and run Norton virus checks
4. Run CHKDSK
5. Run SFC integrity scan
6. Run memory scan
7. Replaced RAM
8. Replaced HDD
9. Set virtual paging file on AUTO
10. REINSTALLED EACH AND EVERY VERSION OF DRIVER
11. Updated BIOS
12. Run Guru DDU scan
13. Run Support Assist DELL
14. Run Dell Diagnostics
The laptop has never been repaired or opened before and is only 3 years old.
Please help, thanks in advance.
Anuj
speedstep
9 Legend
9 Legend
•
47K Posts
0
December 8th, 2020 10:00
If you don't have physically bad hardware you likely have rootkit malware.
There is support for windows 10 enterprise.
Its not free.
Inspiron 14 5468
https://www.dell.com/support/home/en-us/product-support/product/inspiron-14-5468-laptop/drivers
There is ONE driver not any driver that is for this system
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=r4hcr&oscode=wt64a&productcode=inspiron-14-5468-laptop
Anujsingapore
29 Posts
0
December 8th, 2020 11:00
I just also ran Kapserksy TDSS Killer that kills Rootkit but there was no threat found
Anujsingapore
29 Posts
0
December 8th, 2020 11:00
Hi Speedstep, thanks for your response.
1. I have approached Windows team but they have directed me to Dell team, have also reached out to AMD team and they too direct me to Dell as OEM manufacturer.
2. I have run the driver link you sent, received a "Failed package install message", with below details, thanks and hope I get a solution.
Regards
Anuj
-UI -MUP -LOG "C:\PROGRAMDATA\DELL\DRIVERS\VIDEO_DRIVER_V3RDN_WN_14.301.1002_A00\DUPEC58.TMP" /IGNORE_UPGRADE
install
AMD Radeon Graphics
Advanced Micro Devices, Inc.
0x6900
0x1002
0x07ad
0x1028
0x038000
0x83
OEM Application Profiles
Succeed
1.00.0000
1
AMD Catalyst Install Manager
Fail
8.0.916.0
20
Hardware information
Existing packages
Packages for install
Packages for uninstall
Other detected devices
Error messages
Name
Manufacturer
Chip type
Device ID
Other hardware
Download packages
Success
Fail
Vendor ID
Class Code
Revision ID
Subsystem ID
Subsystem vendor ID
Catalyst™ Install Manager
Installation Report
Final Status:
Version of Item:
Size:
Mbytes
Application Install: install package failure!
Anujsingapore
29 Posts
0
December 8th, 2020 13:00
Hoping that someone can help.
Thanks