Thank you for your message. This is working as designed, a Lithium battery loses capacity constantly & this happens at a higher rate in the initial few months.

The normal lifespan of a lithium battery is 18-24 months, considering this the battery is performing as designed.

You can check the Dell battery FAQ here

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.

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Battery health lost 30% in 3 months and this you think is expected?

Something is very wrong with Dell. Very very wrong.

Hello,

At work, we often use Lenovo Thinkpad laptops. They have a procedure for re-calibrating the battery (by letting it discharge fully and then charging it back) and the battery regains quite all of it's capacity. I do not know what they do exactly on the battery controller or battery itself.

We often keep our laptops for many years (it is a PITA to change them as we have a lot of software/configuration on them) and we never see a failing battery. So maybe Dell could investigate a little further on this issue ? Just my 2¢

Now I'm down to 24,419

My Laptop battery died within the year, dell changed it, the new battery was replaced and in less than 3 months it's at 70% capacity. I am not sure if every dell laptop has this problem or this model is special 

@ aniesshsethh,

 What is the status of the AC adapter & battery in BIOS? What is the system model in question here?

Are you using a Dell application or any 3rd party application to check the battery charge?

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.

How to locate the service tag

@SreejithR I forgot to tag you, please see above