It’s an Inspiron 7577. When I charge it, it says “plugged in, charging” but the battery level doesn’t increase after hours of charging. Anyone can help?
Thanks for posting. Apologies that your system is not performing as expected.
How old is your system? Batteries only last about a year to a year and a half depending upon the number of charge/discharge cycles.
Have you run a systems diagnostics? Please run Dell SupportAssist paying particular attention to the Battery Health tests. Make a note of any error messages encountered and post back.
Here is information from the Dell knowledge base you may find helpful:
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.
robert p
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March 12th, 2019 06:00
Hi Nox_1897,
Thanks for posting. Apologies that your system is not performing as expected.
How old is your system? Batteries only last about a year to a year and a half depending upon the number of charge/discharge cycles.
Have you run a systems diagnostics? Please run Dell SupportAssist paying particular attention to the Battery Health tests. Make a note of any error messages encountered and post back.
Here is information from the Dell knowledge base you may find helpful:
How to Troubleshoot Dell Laptop Battery Issues
How to Troubleshoot AC Adapter Issues
If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.
Nox_1897
2 Posts
0
March 12th, 2019 07:00
Thanks btw, I supposed I found the reason why.
It says underpowered adapter, may affect performance in BIOS.
(Also, I just bought the laptop.)