Brand New Inspiron G3-3759 not detecting headset mic

I am setting up my brand new G3-3759 and when I plug in my headset it doesn't detect the mic but only the headphone side.

This brand new laptop has a 2-in-1 jack for audio/mic and I know the headset isn't the problem as I have tried it on other Laptop and PCs and the mic works as well as the sound.~

I've spent around 5 hours trying to sort this but at an ends loss, I have updated the drivers and still got no where

Thanks

Responses(1)

robert p

9.4K Posts

0

February 19th, 2019 05:00

Hi TheJamesG,

Thanks for your post. Apologies that your system is not performing as expected.

Your post does not indicate if you have run a systems diagnostics yet. Please run Dell SupportAssist. Make a note of any error messages encountered and post back. If there are no errors, it may indicate a software or driver issue.

Here is information you may find helpful:

How to Troubleshoot Audio or Sound Playback Issues

How to Troubleshoot Audio or Sound Recording Issues

If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request.

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