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Brand new Inspiron 7000 series gaming laptop shuts down unexpectedly on battery

Brand new Inspiron 7000 series gaming laptop shuts down unexpectedly on battery.  Battery has plenty of power left.  OK on mains power.

64 Replies
RobinLowet
2 Bronze

Re: Brand new Inspiron 7000 series gaming laptop shuts down unexpectedly on battery

There was a thread about this problem in the last version of the forum (it updated today). I had the same problem. The problem is related to the bios version your laptop is on. The problem doesn't occur with bios 1.1.0. Don't downgrade tho, some version of bios wouldn't allow the downgrade anymore so.. Better wait until dell support-user on this forum replies with more information. 

I just found the threat! This link will guide you further: https://www.dell.com/community/General/Dell-Inspiron-15-7000-is-turning-off-and-restarting-after-BIO...

I'm waiting on a bios update too. Dell should step up his game, I'm waiting for almost 3 months for a bios update without shutdowns. 

Re: Brand new Inspiron 7000 series gaming laptop shuts down unexpectedly on battery

Thank you for responding.  So it seems it is a known problem.  I checked Dell support for new drivers etc and found a new BIOS update 1.4.0 dated 10 Jan 2018 and installed it.  It does not appear to address the issue we have.

Before I noticed this shutdown problem I had a "restart from sleep" problem which was resolved by a previous BIOS update. 

Dell support would not help me as I bought this laptop from Currys/PC World and Dell said the seller looks after support under warrantee. Currys were no help with the "restart from sleep" problem and I am now awaiting a response from them on the latest problem.

I had mistakenly assumed Dell would be a trouble free purchase based on previous desktop purchases (Dell Dimension 9200).

 

RobinLowet
2 Bronze

Re: Brand new Inspiron 7000 series gaming laptop shuts down unexpectedly on battery

There are so many people with this problem. I don't understand why Dell isn't fixing this. I think I had the same 'sleep' problem as you had; my screen went green after waking the laptop from sleep modus. 

 

 

RobinLowet
2 Bronze

Re: Brand new Inspiron 7000 series gaming laptop shuts down unexpectedly on battery

There are so many people with this problem. I don't understand why Dell isn't fixing this. I think I had the same 'sleep' problem as you had; my screen went green after waking the laptop from sleep modus. In the link they also explain how you can go to the correct bios when your computer won't allow it.  

0 Kudos

Re: Brand new Inspiron 7000 series gaming laptop shuts down unexpectedly on battery

I have sent support requests to Dell and Currys/PC World.

0 Kudos
Bidur17
1 Copper

Re: Brand new Inspiron 7000 series gaming laptop shuts down unexpectedly on battery

After the 1.4.0 BIOS update, same problem with me and the update on 10 Jan, 2018 didn't work as well. With so many users having the same problem, Dell should address this soon.

Theaterkid
1 Copper

Re: Brand new Inspiron 7000 series gaming laptop shuts down unexpectedly on battery

Ive been having the same exact problem! If someone could find a solution please help

0 Kudos
EddieJunior
1 Copper

Re: Brand new Inspiron 7000 series gaming laptop shuts down unexpectedly on battery

im sorry my answer isnt a solution but me and my friend both purchased the same Dell inspiron 7567 gaming laptop on Dec/2017 from bestbuy and my bios update had no issues im ok so far no battery issues, but my friend is having same problem as u guys. we tried to narrow down the issue but one thing he did that i didnt was close out and remove dell support assist software.( he did this cause he claimed that it slowed his cpu too much with too many processes open at once) i do not know if u guys did the same thing but we think that is why this problem occured. if that isnt it it could be hardware or software problem possibly and not your fault.. hope you guys get your issues resolved soon cause its a really decent laptop for the price 🙂

0 Kudos

Re: Brand new Inspiron 7000 series gaming laptop shuts down unexpectedly on battery

Thanks for that Eddie,

I have just had a response from Dell support.

They said do a hard reset (I assume they mean set BIOS to default but I have asked for clarification).

They also said try a known good battery - I suggested they could send me one!

I made the mistake of contacting the US support website although I am in the UK.

I will check the BIOS settings although as I haven't changed them from new I expect they are at default.

0 Kudos