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1 Copper

Broken hinges on Dell G3 3590

So as you can see both hinges snapped out, I didn't even drop the laptop or something, they didnt break at the same time nonetheless, but the same way (just lifting the lid). As I was trying to repair it I noticed that the arms in the hinges dont move (I mean they dont rotate), which at first sight is how you would think they should work. Thus, I gave up in my attempt to use some adhesive since I may harm the PC. Anyone knows how they should work? I have the pieces of plastic and screws that kept the frame sticked to the display assembly. Any tips or help would be appreciated!

 

Picture: https://imgur.com/NcLeyd7

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2 Bronze

Ok, thanks

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Moderator
Moderator

You are welcome. ^KR 


DELL-Cares
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#IWork4Dell
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Moderator

Adding to our previous message. For some reason we are unable to play the video  that you have sent, not sure what format is that.

 

Please check and resend the video, we will check and assist you, ^KR  


DELL-Cares
Social Media Support
#IWork4Dell
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Moderator

Hi,

 

 

We can make sure we can resolve the issue hence we can book the service call to fix the issue. ^KR 


DELL-Cares
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#IWork4Dell
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Hello!

Im out of USA (Notebook bought on USA directly to Dell website) and living in Chile right now. My warranty is basic and still running.

<Service Tag removed>

How can we proceed?

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Unfortunately no, they have not. I have tried ordering the screws from Dell at least 5 times over the past 2 weeks and every single time I explain what I want to order, what the part number is, and they confirm they will create a sales order for me but nothing is ever sent to me.  Incredibly frustrating to waste my time on this. I had some good experiences with Dell in the past but I am very very disappointed with the company and this product.  

 

If any moderator ok here can help me order twelve (12) M2.5 x 2.5 "big head" screws I am willing to pay for them.  Dell part number 320MK.

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2 Bronze

Even I faced the same issue today suddenly my hinges came out without any reason please help.. 

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I Just flexible taped it and to the laptop. Now I can open and close the lid without the metal part falling out

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Good to hear that. ^VA


DELL-Cares
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#IWork4Dell
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@DELL-Cares  I have the same problem. Im living in Chile (Notebook bought on USA) What can I do? I cant close the display pannel afraid of broke the plastic backside part

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