2 Bronze

DELL INSPIRON 5577 NEAR HINGE ISSUE

Hi I Bought Dell Inspiron 5577 About 10 Months Ago. Today When I Was About To Work on My Laptop I Noticed That The Hinge Is A Little Bit Loosen That It Usual. Then I Turned It Over And Noticed That The Near Part Of The Hinge Popped Out. I Thought It Might Be A Normal Issue So I Popped Back In The Two Parts That It Connects To. I Heard A Click And Thought I Am Good To Go. But As Soon As I Turned Up The Display, The Area Again Popped Out From Its Place Again. I Came To Know That No Matter How Many Time I Pop It Back, It'll Pop Out Again. I Contacted Dell India For This Issue. They Thought It Is Damaged Done By Me. So They Told It's Not Covered By Warrenty And Told Me To Visit Service Center To Get It Fixed. I Dig Into Some Forums And Found That Inspiron 7559 Has This Issue. Found Many Similar Posts Regarding  Inspiron 7559. As Inspiron 5577 And Inspiron 7559 Has Same Chassis, It Might Be Causing The Same Problem. Now I Am Really Confused What I Should Do And Whether It Can Be Fixed Or Not. And This Happened To My Left Side. Hope Dell Can Give Me A Fix Cause If It's Not Fixed Soon, It Can Cause More Damage To The Hinge.       

Edit : Fixed It. Screws Were Loosen. Link : https://m.youtube.com/watch?v=1C64RKmAca0

It's The Left SideIt's The Left SideThe Right Side Which Is FineThe Right Side Which Is Fine

26 Replies

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

Hi IAmRipunjoy,

Thanks for posting.  Apologies that your system was not performing as expected.

We appreciate you posting back about you your solution resolved the issues.

Just to mention, the hinges are considered normal "wear and tear" parts and are not covered under warranty.  So if there is further issues regarding the hinges, they are not a warranty item.

Please send me a Private Message and provide your system service tag number
as well as your name, address, phone number and email address for further support
assistance if it is needed.

3 Argentum

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

Hey **bleep**,

Listen, this is not normal wear and tear, this is design issue, cheap plastic. My 7537's internal hinge mounting point was broken from plastic. If the plastic had been of good quality it wouldnt had happened.

This issue is plaguing most of the inspiron series laptops.

1 Copper

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

I had the same issue, except I didn't think to check online to see if there was a fix, and now, less than a year after I bought this laptop, it is pulling its self apart at the seams. I'm pretty sure that my pc suffered the exact same fault as the guy who started this post, except now mine won't even snap together all the way and I don't know how to fix this without breaking things even further. It was my fault for not looking sooner, but I think that it's on you guys to help fix a problem inherent to the casing used. Seriously, though, I bought this thing in January, and it's taken 9 ish months for things to start breaking, I want to fix this because otherwise I've had no problems, please help me.

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

Hi Hulitronics,

 

Thanks for posting.  Apologies that your system is not performing as expected.

 

As stated earlier in this thread, the hinges are considered normal wear and tear parts.  The hinge policy has been revised here .

 

So, if the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ

1 Copper

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

well, even my DELL INSPIRON 5577 BROKE OFF NEAR HINGE AND THE WARRANTY IS ALSO EXPIRED A MONTH AGO. THIS IS A MAJOR DESIGN FLAW, AND YOU SHOULD REPLACE THE FAULTY HINGES OR BODY PARTS FOR THE SAKE WE BOUGHT THIS COMPUTER.

THIS IS DISAPPOINTING, TRULLY

1 Copper

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

How can we contact you privately. I bought 5000 series few months back and having same problem and no one from Dell is willing to help here. This is one of the worst issue I have seen from company like Dell. Just opening/closing the laptop causing hinge issue and breaking the cheap plastic used in manufacturing.

I also want to mention that the issue everyone is facing is fault of dell product and designing team.

It's not normal wear and tear or any damage due to accident or abuse from customer. Dell support team says it's not covered under warranty and suggest to check Dell website. This issue should be fixed. It's making customers frustrating. 

1 Copper

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

Hi,

I have the same issues within 11 months. Looks like this wide issues (but dell is failing to address ) rather calling it as wear and tear (usual corporate bull **bleep**).

 

Anonymous
Not applicable

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

No Robert, this is most assuredly not standard wear and tear.
I'm a former Dell tech, supported the Inspirons, Opti/ Lat, and Precision products as a T3 and I am telling you that it is a design shortcoming. I have one and the grommet for the assembly base started to pull loose within 3 months of standard daily use. It has become progressively worse over time with the portion of the palm rest directly above it also coming loose. When I was there we owned design issues. Has that changed? I was there when we had the bad run of boards with blown caps and we just fixed it as opposed to proclaiming wear and tear.

1 Copper

Re: DELL INSPIRON 5577 NEAR HINGE ISSUE

The hinges fail because the entire hinge mechanism, support and fixings are unfit for purpose. It starts with loose screws, but eventually the plastic posts holding the brass inserts for the hinges also disintegrate, so the hinge is then only held in place by the screw that comes through from the underside of the chassis and screws into the brass post on the underside of the palmrest assembly. This then starts to bend the thin metal ii is attached to. A combination of insufficient screw length, poor design and fragile plastic, coupled with the stiffness of the hinge mechanism results in failure of the left-hand side hinge on the Inspiron 5577 and other laptops using the same chassis. This is a direct result of poor design, not "wear and tear". Own the problem Dell and stop blaming the customer.