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Dell 5559 shut down when I am playing video games
Laptop Shuts Down When Playing Games :(
Hello
Well i bought a new dell laptop inspiron 15 5000 series 5559, it has 2 graphic cards, intel hd 520 & amd readeon r5 335
When i activate both cards i can play with amazing performance, but play for around 5-15 minutes & then my laptop shuts down, however when i use only intel HD graphics 520, & deactivate the other one from device manager, i can play normally no shutting down, exept it costs FPS & performance, Please answer quickly i cannot take it anymore
Hello
Well i bought a new dell laptop inspiron 15 5000 series 5559, it has 2 graphic cards, intel hd 520 & amd readeon r5 335
When i activate both cards i can play with amazing performance, but play for around 5-15 minutes & then my laptop shuts down, however when i use only intel HD graphics 520, & deactivate the other one from device manager, i can play normally no shutting down, exept it costs FPS & performance, Please answer quickly i cannot take it anymore
LSUFAN51
4 Operator
4 Operator
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6.4K Posts
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February 28th, 2018 08:00
I'd suggest updating the System Setup(BIOS). Please watch Dell video in link below to safety install latest BIOS version.
How to Update BIOS (Official Dell Tech Support) - YouTube
After updating BIOS, I suggest downloading / installing the Chipset and Video (AMD Radeon R5 M335/M315/R7 M440) drivers in correct order or one by one.
How to reinstall drivers in the correct order | Dell US
shikopk2014
2 Posts
0
July 5th, 2021 11:00
Dude, I have the same issue, and I thought it's from my thermal paste and I did change it and chcked fan but I checked everything and everything was ok and still have the same issue for 2 years I want to solve this problem and couldn't, because I don't know where is the problem ... if u slove it or find way to solve it let me know brotha