Dell G15 5525, Games crashing after few minutes

Hello,

G15 5525 has both a shared and a dedicated GPU when using a shared gpu a part of the available ram memory 16GB in your case is reserved for graphics so there is less processing power.

i would try windows key +r type "dxdiag" (no "") any errors in there ?  also make sure when playing videogames like that the version of microsoft directx is up2date  you can download directx from here  (this is an executable file).

Drivers on laptops must come from Dell not Nvidia, Intel or other manufacturers. Dell customized the drivers for the Dell mainboard in the laptop. Also any updates if there are ever any updates must come from Dell. Install the original Dell driver for Nvidia .

Support for Dell G15 5525 | Drivers & Downloads | Dell US

Can be a hardware issue. 

Run stress test on GPU, RAM and Processor one by one. 

While running these tests, it would be great if you can monitor the temperature of GPU and Processor side by side.  

Open SupportAssist >>Home >> Troubleshooting >> I want to troubleshoot my PC>> I want to check a specific piece of software 

Now run the test on GPU , Memory , CPU and SSD. If the system crashes on any of the tests, you should call dell for hardware replacement. you can HWINFO and task manager to check CPU and GPU temperatures while these tests are running  

if the machine doesn't crash while these tests are running, Factory RESET the machine. 

F12 > SupportAssist OS recovery > RESET > RESET and update

Hi and thanks in advance.

directx is up2date. i tried your Directx link and the executable said i have the latest or a newer version installed.

i tried "dxdiag" and there were no errors shown.

For basic Bios and chipset drivers i´m all with your opinion. But with graphics drivers it should not matter if it was downloaded from dell or nvidia (at least in my 15+ years this was never a problem). 

Since i don´t know if there are any leftovers from previous installed drivers that cause my problem i took a rather bold move. I startet Dell Recovery Assistant, let it wipe my SSD and reinstall a clean Windows 11 installation from it. Afterwards i installed all needed/suggested drivers from the Dell website Support for Dell G15 5525 | Drivers & Downloads | Dell US

Long story short:

all drivers installed, all available updates installed and my problem still persists. Games crash either instantly on starting gameplay or after few minutes.

dude i have the same problem on the same exact laptop, ive tried everything, and its still doing it, they finally r sending out a new ssd and mobo, which i guess has the nvidia graphics attached to it and cant just replace the nvidia card, but in my event viewer im getting a ton of errors, off a fresh install of windows, its windows 11 i can almost guarantee it.

Same is happening is happening to my pc. I got the same exact model as my co-worker and we play the same games and this issue hasn't happened to his. I've reset the PC 6 times and even disabled overlays from apps such as Nvidia and tried no other apps running other than the games I play. I figured it could be a heat problem but even at 14c room temperature it crashes on both Alienware's game mode and normal mode. Now it has progressed to just crashing even when I'm just browsing Youtube. I even set the CPU and GPU to both 80% when using battery only and plugged in. Idk what else to do.

There are several potential reasons why your Dell G15 5525 laptop may be experiencing game crashes after a few minutes of gameplay. Here are a few troubleshooting steps you can try:

1. Update your graphics card drivers: Outdated graphics card drivers are a common cause of game crashes. Check to see if there are any updates available for your graphics card drivers and install them if so.

2. Adjust graphics settings: If your laptop's graphics card is struggling to handle the demands of a particular game, you may need to adjust the graphics settings to a lower level. Try lowering the resolution, turning off anti-aliasing, or reducing other graphics-intensive settings.

3. Monitor your laptop's temperature: Overheating can cause your laptop to shut down or crash during gameplay. Use a hardware monitoring tool to keep an eye on your laptop's temperature and make sure it stays within safe limits. If your laptop is running hot, you may need to clean the fans or invest in a cooling pad.

4. Check for background processes: Other programs running in the background can hog system resources and cause games to crash. Close any unnecessary programs before launching a game.

5. Verify game files: If the game crashes persist, try verifying the game files in the game launcher. Corrupted game files . TOS76>can cause crashes.

6. Reinstall the game: If none of the above steps work, try uninstalling and reinstalling the game. This can help fix any issues with corrupted or missing game files.

Hopefully, one of these steps will help resolve the issue and get you back to enjoying your games on your Dell G15 5525 laptop.

Same issue here, I don't know what to do. Diablo 4 crashes no matter what I do, or configurations applied.
From time to time some more heavier games just crashes.

Tried Diablo 4 on 4 times the resolution with everything on ultra, and 1080p with everything on low. The difference is that with Ultra the game seems to crash faster, but on both the game runs smooth for some minutes, the graphics card only reaches 80 degrees celcius and 5 of it's 6gb of gpu memory, also 80% of my RAM. Sometimes it crashes when I'm on a Google Meet call, just with my browser open, but this one is harder to happen.

The most common error I get is this:

The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video9
Error occurred on GPUID: 100

The message resource is present but the message was not found in the message table

I am having a very similar issue across several other games - Destiny 2 and Mechabellum in particular. Tweaking settings for graphics in game does nothing. Destiny 2 claims that it loses contact with the graphics unit entirely, which seems interesting.

I've already had a Dell technician come out and replace the motherboard. Everything that I'm aware of is updated. I hope this can get worked out!