Unsolved
2 Posts
0
1168
Dell G3 15 3500 microphone and webcam is not working
I purchased this computer nearly a week ago. The operating system is Win 10 pro. I tried every method that dell offered but it does not work.
I saw neither webcam nor imagining tools in device manager. I purchased this device from Turkey, and I am living in Germany now. So, I do not know how to get in contact with the repair service.
Andgi
6 Posts
0
January 14th, 2022 11:00
I had such a problem, and this is the solution: The camera had no contact with the loop. You should carefully open the monitor frame and try to fix it.
https://youtu.be/_RSBmEwrwRE
muratguler
2 Posts
0
January 21st, 2022 05:00
Thank you for the solution.
AdrianG001
4 Operator
4 Operator
•
4K Posts
0
January 21st, 2022 07:00
Run the automated tools in SupportAssist to ensure that the drivers and BIOS are up to date and your computer is optimized
Check the audio ports for damage and clean the ports
Restart your Dell computer
Check the microphone connection (external microphone only)
Set default recording device and check the microphone volume
Check the settings in voice communication apps
Run Microsoft Sound Troubleshooter
Troubleshoot Bluetooth devices (Bluetooth speakers or headphones)
Run a hardware diagnostic test
Download and install Microsoft Windows updates
Perform Windows System Restore
Restore your computer to factory defaults