15jkeee
1 Nickel

Dell G3 3579 graphics driver crashes

I have a DELL G3 3579, Intel Core i5 8300H 2.3 GHz, 8Gb, 256GB SSD, nVidia GeForce GTX 1050 - 4096 MB, Windows 10 Home, G315 - 7145.

The problem is that the video card driver crashes. And I noticed a certain regularity in that. When the external monitor is connected via HDMI, and it's going to sleep mode, after waking up it takes about a minute and the video driver crashes. However it doesn't happen always, I don't know what has caused, but it was under these circumstances.

In this case, the screen resolution drops to a minimum, the image on the external monitor freezes, and the built-in screen becomes main. In the device manager, only one video card is found, with an exclamation mark on the icon. Also there is a notification that the screen driver could not be started, and the basic Microsoft video driver will be used.

After a reboot everything is back to normal.

Video drivers are the latest, BIOS updated to version 1.4.

Does anyone have any thoughts on this?

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21 Replies
Community Manager
Community Manager

Re: Dell G3 3579 graphics driver crashes

Hi 15jkeee,

Thanks for posting. Apologies that your system is not performing as expected.

Have you checked all the connections to the computer and to the external monitor to make sure they're tight?  Check that, then be sure to run Dell SupportAssist to check for any hardware issues.  Make a note of any error messages encountered and post back.  

if that all checks out, my next suggestion would be to make sure you don't have a corrupted driver.  Please try completely removing the driver, rebooting the computer, then reinstalling the driver.  You should also check the BIOS driver as well.  

Does this occur with the external monitor disconnected?  If not, then try with another monitor to see if it happens.

If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ


Dell-Robert P
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To help us troubleshoot, please send us the Dell service tag number via a private message
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15jkeee
1 Nickel

Re: Dell G3 3579 graphics driver crashes

Thanks for the answer. Of course, the first thing I did was reinstall the drivers and update the BIOS, but the problem returned. With the monitor disconnected, I did not encounter this problem.


About SupportAssistant, he didn't find problems, I’ll add some screenshots of how it looks in the system. Another trouble is that the usual reboot does not work, it hangs and turns for hours, you have to restart forcibly.2.JPG

 

3.JPG

 

Снимок.JPG

 

Снимок1.JPG

 

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Ace123456
1 Nickel

Re: Dell G3 3579 graphics driver crashes

Hello,

I have exactly same issue as you describe, is there any solution? my laptop completly new...it is very upsetting.

 

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Ace123456
1 Nickel

Re: Dell G3 3579 graphics driver crashes

I have exactly same issue as you describe, I have the latest update drivers is there any solution? my laptop completly new...it is very upsetting.

thank you

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28spawn
2 Iron

Re: Dell G3 3579 graphics driver crashes

my recommendation is to use only dell drivers, nvidia driver it's too buggy  at this point

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Ace123456
1 Nickel

Re: Dell G3 3579 graphics driver crashes


@28spawn wrote:

my recommendation is to use only dell drivers, nvidia driver it's too buggy  at this point


I did use the dell support for both drivers intel and nvidia, result is the same

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Ace123456
1 Nickel

Re: Dell G3 3579 graphics driver crashes

I did install both drivers from dell support and its still crash every day

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15jkeee
1 Nickel

Re: Dell G3 3579 graphics driver crashes

I also used these drivers.

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pockypok
1 Nickel

Re: Dell G3 3579 graphics driver crashes

I use the lasted intel driver , But before I install the lasted intel driver i uninstall and use DDU to clean it to make sure there is no problem, Also I'm hidding the update of windows auto install driver for nvidia / Intel , But I'm stuck with driver from dell for nvidia, I'm try the one from nvidia it constantly give me a BSOD with nvidia 417.22 , But after i roll back when try to install it give me an error that not found 1050, So i guess i'm still with dell nvidia driver for a while
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