11 Posts
0
4356
Dell G7 BSOD/WONT BOOT
So I recently purchased a Dell G7/7588 and one day while it was charging the laptop makes a loud sound and gives me a blue screen. When it restarted it would show the POST where the dell logo would appear then the spinning logo would hang then the laptop would restart and have a boot loop. Eventually I tried the SupportAssist and it gave me no errors. I have formatted the laptop and reinstalled windows and the problem persists. The laptop would only work if the charger wasn't plugged in. At first I thought that the 180W charger was the problem but a few of my friends have the same laptop so I have tried their chargers too and the same problem occurred. I cannot use my laptop for more than 2 hours because of heavy video editing. I have to shut down the laptop just for it to charge and wait for an hour. PLEASE HELP
DropsVFX
11 Posts
0
May 20th, 2019 21:00
Simply went into BIOS with the charger plugged (F2) then searched for TurboBoost. Then disabled it. Hopefully this helps to the people who have the same problem :)
Saltgrass
3 Apprentice
3 Apprentice
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4.3K Posts
0
May 19th, 2019 05:00
Could you describe the sound? I would also call support and get the problem on the record.
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
0
May 19th, 2019 05:00
Welcome to the Dell Community @DropsVFX
If under Warranty request service!!!
Dell Service Request:
https://www.dell.com/support/incidents-online/us/en/04/srsearch?~ck=mn
Good luck,
U2
DropsVFX
11 Posts
0
May 20th, 2019 21:00
uniyal2k5
4 Posts
0
October 3rd, 2019 20:00
Thanks a ton bro. You're a saviour. I've been facing this issue since a week now. Was unable to even reach the windows load. This solved my problem. You're really a saviour. If you were near me would treat you for dinner and hug you.