Thanks for posting. Apologies that your system is not performing as expected.
Your post doesn't mention if you've run a systems diagnostics yet. If you can, press F12 while the system is starting and run the diagnostics. Make a note of any error messages received and post back.
Here is an article from the Dell knowledge base you may find helpful:
Hi there, cheers for the response. I can't run the F12 diagnostics as I receive no output on the monitor at all, so I don't know what's going on when I start the laptop. Nothing in that knowledge base seems to help sadly, but thanks for the link. Any other ideas?
robert p
4 Operator
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February 21st, 2018 04:00
Hi mewtlu,
Thanks for posting. Apologies that your system is not performing as expected.
Your post doesn't mention if you've run a systems diagnostics yet. If you can, press F12 while the system is starting and run the diagnostics. Make a note of any error messages received and post back.
Here is an article from the Dell knowledge base you may find helpful:
Dell PC does not turn on or boot into Windows
mewtlu
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0
February 21st, 2018 08:00
Hi there, cheers for the response. I can't run the F12 diagnostics as I receive no output on the monitor at all, so I don't know what's going on when I start the laptop. Nothing in that knowledge base seems to help sadly, but thanks for the link. Any other ideas?
robert p
4 Operator
4 Operator
•
9.4K Posts
0
February 26th, 2018 03:00
At this point, the best thing I could suggest would be to contact Tech Support.
You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm