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Dell Inspiron 17 3793 memory upgrade fail
My Dell Inspiron 17 3793 came with an 1 x 8GB installed and I saw there was a spare slot so I ordered an extra 8GB DDR4 2666 SODIMM from Crucial and long story short my machine does not boot when the new memory is in place. The caps lock light stays solid but nothing else happens. I've tried swapping them around and Ive tried the Crucial memory on its own but the only way I can get the machine to boot is having the original memory by itself. Do we think this might be an issue with the new memory module or have a missed an obvious issue when upgrading?
LSUFAN51
4 Operator
4 Operator
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6.4K Posts
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April 2nd, 2021 12:00
Your computer doesn't support two 8GB memory ( One 8 GB per slot). Check the computer memory specification in link below:
Inspiron 3793 Setup and Specifications | Dell US
Edit Article
TemirGal
2 Posts
1
April 12th, 2021 13:00
Recommended crucial module with 16GB installed in addition to 8GB original module. Both work. So I have 24 GB total.
https://www.crucial.com/compatible-upgrade-for/dell/inspiron-3793
AL_in_GA
87 Posts
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April 2nd, 2021 11:00
Can you get the machine to boot to BIOS by pressing F2 at startup? This would let you know if the machine can see the new memory stick.
Chesterton
3 Posts
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April 2nd, 2021 19:00
Does this mean i cant add another 8gb ?
Chesterton
3 Posts
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April 3rd, 2021 06:00
I appreciate your answers but I tried the crucial sodimm on its own and it still didn't boot. I wonder if its a faulty module.
LSUFAN51
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April 3rd, 2021 06:00
Even though 8GB per slot isn't listed in Dell supported configuration for Inspiron 3793, I though both 8GB modules would have still work in your computer. Since Crucial memory failed when used along, I believe it is faulty, ask for a replacement. Now, I went to the Crucial website and notice maximum memory is 32gb for your computer.
Memory RAM & SSD Upgrades | dell | inspiron laptops/notebooks | Inspiron 3793 | Crucial.com
Please check out U2CAMEB4ME and bogdanfa posts in the link below, hopefully it would be a help to you as well.
Inspiron 3793 Memory Upgrade: 2 slots usable? - Dell Community
TemirGal
2 Posts
0
April 11th, 2021 11:00
Hi, all!
I have a similar problem.
I tried to install one & two 8GB DDR4 2666 CL 19 Kingston memory -- SODIMM Kingston ValueRAM [KVR26S19S8/8]
I tried to install one 16GB DDR 2666 CL19 HP memory module.
The results are the same. "The caps lock light stays solid but nothing else happens...".
@Chestertondo you found any solution?
megadisc
286 Posts
1
April 11th, 2021 19:00
hi
purchased ram is not compatible with system
suggest to get a replacement ram with same model as previous.