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August 8th, 2019 20:00

Dell not taking sound from Microphone.

I have Dell Inspiron 5567 laptop which has combo audio port. I want to record the sound from generic mic/headphones but the laptop does not get the sound from mic or either from headphone or earpods. On the popup I click on mic/headphones and do speech recognition ,but my laptop does not pic sound. I updated drivers no use. On headphones/earpods options the sound is recorded from internal mic instead of headphones/earpods. I'm using 3.5 mm jack 4 pole.

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4K Posts

August 13th, 2019 05:00

  • Check the audio ports for damage and clean the ports
  • Restart your Dell PC
  • Check the microphone connection (external microphone only)
  • Set default recording device and check the microphone volume
  • Run Microsoft Sound Troubleshooter
  • Troubleshoot bluetooth devices (bluetooth speakers or headphones)
  • Reinstall or Update chipset driver, audio driver and BIOS
  • Run a hardware diagnostic test
  • Download and install Microsoft Windows updates
  • Perform Windows System Restore
  • Restore your PC to factory defaults.

 

Regards,

Adrian

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