Dell not taking sound from Microphone.

I have Dell Inspiron 5567 laptop which has combo audio port. I want to record the sound from generic mic/headphones but the laptop does not get the sound from mic or either from headphone or earpods. On the popup I click on mic/headphones and do speech recognition ,but my laptop does not pic sound. I updated drivers no use. On headphones/earpods options the sound is recorded from internal mic instead of headphones/earpods. I'm using 3.5 mm jack 4 pole.

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AdrianG001

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4K Posts

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August 13th, 2019 05:00

Check the audio ports for damage and clean the ports
Restart your Dell PC
Check the microphone connection (external microphone only)
Set default recording device and check the microphone volume
Run Microsoft Sound Troubleshooter
Troubleshoot bluetooth devices (bluetooth speakers or headphones)
Reinstall or Update chipset driver, audio driver and BIOS
Run a hardware diagnostic test
Download and install Microsoft Windows updates
Perform Windows System Restore
Restore your PC to factory defaults.

Regards,

Adrian

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