17 Posts
0
1208
Ethernet connection failed XPS 8950
Hello,
Today I lost the ethernet connection to my desktop. It has never happened with the router in the last so many years. Rebooted the PC, rebooted the router, disconnected all other hardwired devices, and updated drivers using Support Assist. Nothing is working. The LEDs at the data port site are solid orange at the top and solid amber at the bottom. Disabled the energy efficiency of the network adapter. Changed the cable. Please suggest a solution. Thanks.
confuseduser43
591 Posts
0
November 27th, 2022 04:00
Hello,
The screenshot you posted is from a wifi adapter but ethernet is a wired connection and since you already found there is no problem with your router or cable there is one more thing you can try
press the windows key +r and type ncpa.cpl in the window that opens right click your ethernet connection it should be named "Ethernet" or "Local Area Connection" choose disable wait a minute and then enable again.
njc2002
17 Posts
0
November 25th, 2022 20:00
Ran the diagnostics. It says no cable????
confuseduser43
591 Posts
0
November 26th, 2022 04:00
Hello,
That RJ45 cable looks damaged to me try that cable in another device if you can if the connection is working on the other device you know it is not the cable causing an issue
ann_droid
2 Intern
2 Intern
•
225 Posts
0
November 26th, 2022 06:00
Hi
Dis-connect the cable.
Try a coupla commands .....
I dont have ethernet so cannot give too much detail.
C:\>pathping 127.0.0.1
Tracing route to LAPTOP [127.0.0.1]
over a maximum of 30 hops:
0 LAPTOP [127.0.0.1]
1 LAPTOP [127.0.0.1]
Computing statistics for 25 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 LAPTOP [127.0.0.1]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% LAPTOP [127.0.0.1]
Trace complete.
njc2002
17 Posts
0
November 26th, 2022 12:00
Thanks, confuseduser43
I have already swapped the cable for a new one - still no connection.
njc2002
17 Posts
0
November 26th, 2022 12:00
Thanks, ann_droid.
I got exactly the same results as you mentioned.
Not sure what to make of it.
confuseduser43
591 Posts
0
November 26th, 2022 13:00
Hello,
Press the windows key +r and type msdt.exe /id NetworkDiagnosticsWeb if that doesn't help i found this does it help ?.
njc2002
17 Posts
0
November 26th, 2022 16:00
Thanks confuseduser43,
I did try the suggested solution. But in the properties, I couldn't find the options listed except ARP offload. I have attached my screenshot.
njc2002
17 Posts
0
November 26th, 2022 17:00
Hello everyone,
Today I connected the ethernet cable to the USB port at the front of the XPS through a Gigabit Ethernet Adpater. I got the same speed the way I was getting through the ethernet connection before it dropped. This confirms that there is nothing wrong with the router, and data cable. The LAN port on my XPS is not working.
ann_droid
2 Intern
2 Intern
•
225 Posts
0
November 27th, 2022 07:00
Hi
I read it as a working Ethernet adapter.
So the cable becomed the next suspect.
The above is another test to establish a connection to the wider world.
https://whatismyipaddress.com/ip/13.107.4.52
But the cable is more likely than the routing.