Theywantthenick

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T

Theywantthenick

1 Rookie

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26289

August 15th, 2021 15:00

Ethernet wired connection keeps disconnecting

Please help me! I have tried everything it feels like. I have a ethernet connection and my wifi/internet keeps dropping and reconnecting constantly! I have went through countless videos and tried numerous solution's and nothing has worked. My pc also doesn't have the option to disable "ethernet energy saver." When I load up "device manager" and go to my "network adapters" and under advanced only these options are displayed "Flow control, interrupt moderation, network address, priority and VLAN, receive buffers, speed and duplex, and transmit buffers." Please I'm begging if anyone out there has a solution please help me.

  • AdrianG001

    6 Operator

    3958 Posts

    13179

    2

    Posted August 16th, 2021 05:00

    For anyone else with this issue disabling the following settings should work:

    Go to Device Manager, network adapters and find the ethernet one.

    - right click for properties - advanced 

    Disable Energy efficient ethernet (and or green energy) and Wake on magic packet.

    Michael Kho

    1 Rookie

    3 Posts

    0

    May 21st, 2024 15:44

    @AdrianG001​ 
    this did not work! 

  • XPS_Man

    7 Practitioner

    2448 Posts

    11950 Points

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    0

    Posted August 15th, 2021 22:00

    I have a ethernet connection and my wifi/internet keeps dropping : I think this is a TYPO. What you meant to say that ethernet is Dropping. without ethernet wifi works fine ?? Please mention model while asking a question . 

    Al those setting under ethernet property can only impact speed, they will not drop an active ethernet connection.

    Open Run > NCPA.CPL 

    This will give you exact error message when disconnection happens. For an example Network cable unplugged, Unidentified network, Or Ethernet completely disappearing from NCPA.CPL

    Network cable unplugged : Try a different cable and a different port on your router. 

    Unidentified network : Assign a static IP or reserve a static IP for this computer. 

    Network adapter completely disappearing : You are either dealing with BAD Hardware or Driver. Most likely bad hardware. 

     

    In case of Bad Hardware repairs could be costly as ethernet jack is usually on Motherboard. I would suggest getting a USB 3 to Ethernet dongle like this which will give you Gigabit ethernet port.  

     

     

    Michael Kho

    1 Rookie

    3 Posts

    0

    May 21st, 2024 15:45

    @XPS_Man​ 
    I bought this one and and still having the same problem! 

  • 11961

    0

    Posted March 11th, 2022 12:00

    Thank you! That worked!!!!!

  • Pompano

    1 Rookie

    1 Message

    10343

    1

    Posted June 24th, 2022 11:00

    I have a Precision 5530 mobile workstation that was upgraded to Win 11 about 2 months ago.  I tried disabling the two Device Manager advanced property items you mentioned and am still getting network adapter disconnections.  The network troubleshooter resets the adapter and shows the message "the default gateway is not available" as having been fixed.  My WiFi works fine and does not have this issue, but my LAN connection is useless.  After reset, it will stay connected for about 3 - 5 minutes and then automatically disconnect.  My laptop uses a docking station for LAN connection and a USB plugs into the computer.  All drivers are updated with the Dell Command Update app.  Do you have any other suggestions I can try?

  • tdeeez

    1 Message

    9528

    1

    Posted July 25th, 2022 18:00

    I hope this fixed everyone's issues. If you're like me, I still had disconnecting issues post changes. In addition to these changes, In device manager I 'rolled back' my realtek usb GBE controller (my current wired usbc-ethernet connection driver) and it has worked for the past 10+ hours. 

  • jrv4real

    1 Rookie

    1 Message

    0

    1

    Posted April 23rd, 2024 17:03

    @Pompano​ if you search you’ll find it they are replacing motherboards and a lot of these inspiring 15s but they’re not telling anybody on there they’ve scrubbed the website to take it off, but I’ve talked to two people in the pasture. They replaced their motherboards to resolve the issue. These are the Dell 15 and experience do not have a network adapter. You have to use a USB adapter.

  • 1234throwmyDelloutthedoor

    1 Rookie

    1 Message

    2 Points

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    0

    Posted September 3rd, 2024 16:11

    @Pompano​ I’m having the same problem! Why isn’t anyone from this forum answering this question or someone from Dell?! I really am about ready to smash this whole Dell setup!

  • DEV_06824

    1 Rookie

    2 Posts

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    0

    Posted December 15th, 2024 15:41

    @AdrianG001​ 

    this worked beautifully for me!  Thank you VERY much!   :-)

  • Badak Brian

    1 Rookie

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    0

    Posted April 7th, 2025 22:45

    @AdrianG001​ 

    It didn't work for me either.