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January 12th, 2018 15:00

Inspiron 15 7567 low performance

Hi,

I bought new laptop Dell Inspiron 15 7567 1 week ago and till this time laptop have very low performance.. I tried GTA V, BF4, Planetside 2, League of Legends and rust.. First 3 games are running at 50-60 fps but after cca 15-20 minutes, they start lagging and maximum FPS are 45.. It start freezing for 1-2 sec every 10 seconds.. When I play LoL I have 50 fps but still there are lot of laggs.. And what about Rust.. I know the game havent good optimalization.. but I can run it at 60 fps nly for 2 sec.. 99% of time I have maybe 5 or 3 fps..

I have 5 years old laptop with CPU i5, 8gb ram and Nvidia 630m and performance is more stable than this Dell inspiron 15 7567 with CPU i7-7700, 8gb ram and Nvidia 1050ti 4gb.. 

Can somebody help me? 

4 Operator

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2.3K Posts

January 13th, 2018 20:00

Have you updated the graphics drivers from the nVidia website?

January 14th, 2018 00:00

Yes i have, i tried drivers only from dell site, but it didnt help me, so i had to download drivers manually but still same problem..

January 14th, 2018 04:00

Renew ("factory reset") didn't help. Dell test in their software SupportAssist think everythink is ok, both of test (fast and stress). CPU was hitting 80°C when I was playing.. Dell changed my motherboard and fans and temperature is lower by 10°C so thats fine but performance is still missing..

23 Posts

January 14th, 2018 04:00

Maybe a complete reset does the trick? If not I should contact Dell about this. On the site of Dell you can run a diagnostic, it will tell you if it is a hardware problem.

January 14th, 2018 13:00

Even a browser is laggy a lot.. 

40 Posts

January 14th, 2018 14:00

I would suggest to go to user bench marks to be able to trouble shoot where you may be having performance problems.

http://www.userbenchmark.com/

 

Download their benchmark.exe program and run that.  It will tell you how your laptop is performing compared to others with the same system and point out low performance h/w items.

I recently purchase an Inspiron 7570 which is not a gaming laptop like yours, so comes with a lower grade GeForce 940MX GPU.  What I noticed after running the user bench mark program, that out of the box my laptop was configured to use the built-in Intel UHD 620 GPU instead of the Nvidia GPU where I needed to go to the Nvidia Control panel and reconfigure the system to use the GeForce 940MX GPU instead.  If you haven't reconfigured your laptop to use the GTX 1050 GPU that yours comes with, it could very well be possible that is the source of your problems of poor performance when gaming.  It will show/confirm that scenario after running the Userbenchmark app as well.

Run the userbenchmark program and post the weblink of your performance.

Here was the performance of my 7570 out of the box.  Notice it was using the Intel UHD 620 GPU.

http://www.userbenchmark.com/UserRun/6722024

Then I reconfigured it to use the 940MX and got an increase in the gaming performance.

http://www.userbenchmark.com/UserRun/6724816

Then I added a Samsung 960 EVO SSD, migrated the OS to it and added 16GB additional ram, and here is how my system is currently performing.

http://www.userbenchmark.com/UserRun/6777104

 

January 14th, 2018 15:00

Thanks for your reply.. 

I check every time if i have nvidia as "primary" gpu

there's benchmark results

http://www.userbenchmark.com/UserRun/6813753

 

Do you think that's ok?

40 Posts

January 14th, 2018 16:00

Some things jump out right away and they're in the comments of the bench mark results as well.

GPU: 30.2% is a below average 3D score (GTX 1070 = 100%). This GPU can handle older games but it will struggle to render recent games at resolutions greater than 1080p. (Note: general computing tasks don't require 3D graphics)

If you scroll down to the GPU section you will also see the performance of your GPU is in the "Performing way below expectations (13th percentile)".  Which means out of other users with this same GPU, 87% of those users have better performance out of that same GPU.

 

Here's another item mentioned:

"High background CPU (29%). High background CPU reduces benchmark accuracy. Find active processes with Windows task manager (CTRL+SHIFT+ESC)"

It seems to be telling you, that you have a lot of things running in the background consuming CPU.

 

The good thing is that you are not using the built-in Intel GPU, but your Nvidia GTX 1050-Ti is performing poorly.

 You need to try some different drivers and likely go into the Nvidia control panel and make some adjustments.  You will likely need to make some adjustments more towards "Performance" and less towards "Quality".  I really don't think you're going to get 60FPS @ 1080p out of that GPU like you're trying to do.  Moving towards Performance will help get better frame rates, but the trade off is that you will get more jagged edge graphics which may or may not be noticeable.

January 14th, 2018 16:00

95% background processes there are till i buy it.. :/ 

i have changed setting to performance in nvidia control panel.. At my old laptop it helps a lot.. but theres like nothing happend..

So.. you think some older drivers for nvidia can be a solution?

 

40 Posts

January 14th, 2018 16:00

To give you some better idea of their name assignments, here is a link to their classifications.

http://www.userbenchmark.com/Faq/What-are-the-UBM-performance-classifications/93

 

Your system is currently classified as a "Sail Boat" in the gaming category, which just isn't very good for a system trying to run newer games at high frame rates.

 

Adding an SSD like I did would help increase overall performance significantly. However, you 1st have some CPU and GPU problems that need to be fixed which impact gaming performance more.

40 Posts

January 14th, 2018 17:00

It's happened before where new drivers have caused problems with certain systems.

Getting drivers directly from Nvidia is typically a good thing, but they haven't been tested by Dell and that's the reason there are always version differences between what Dell has on their site and what the latest is on the Nvidia site.

 

I would try installing the driver that is on Dell's site, reboot and then re-run the Bench Mark check and make a note if the GPU performance and CPU background task problems improved, got worse, or stayed the same.  That's what I really like about that Bench mark site, it helps you troubleshoot performance problems by being able to check which direction your performance goes in, after each time you make a change.

48 Posts

January 15th, 2018 09:00

Well known power throttling issue here!

https://www.dell.com/support/article/bg/en/bgdhs1/sln305033/alienware-15-r3-17-r4-overheat-performan...

http://forum.notebookreview.com/threads/7700hq-power-limit-throttling.805765/

 

Good thing I didn't get the Alienware for triple the price with the same issues!!

48 Posts

January 15th, 2018 10:00

https://www.dell.com/community/Inspiron/Inspiron-15-7567-low-performance/td-p/5649812/highlight/false

 

I run the World of Tanks enCore game engine demo - I also had Intel Extreme Tuning Utility opened. After 2 minutes of running the engine demo the Extrene Tuning Utility displayed that the system gets POWER THROTTLED!!!!

And the CPU in this demo is not even loaded more that 40%!

I don't play games so this issue doesn't bother me much yet but it is still unacceptable. I asked Intel and they said this is BIOS issue that needs to be fixed by the laptop vendor.

BTW Check this:


https://www.youtube.com/watch?v=U6LgeE56cQ4

https://www.youtube.com/watch?v=ZxpY72Wat3c

48 Posts

January 15th, 2018 10:00

Also Dell advises to downgrade Windows 10 to some ancient version to fix the issue! I think to a version before Windows 10 Anniversary. UNACCEPTABLE!

EDIT: I found the thread: https://www.dell.com/community/General/7700HQ-throttled-to-a-crawl/m-p/5165325#M932626

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