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April 5th, 2020 09:00

Inspiron 15 Hard Drive Error

On startup, the Dell Logo shows up for a couple of seconds, but then it disappears and is followed by:

Secure Boot Violation: "Invalid Signature Detected. Check Secure Boot Policy in Setup".

Once I hit enter, I have the error:

"Internal hard disk drive not found, to resolve this issue, try and reseat the drive".

I am not able to start up my laptop at all without this showing up. I completed the diagnostic using F12, and it gives me the error code 2000-0142 with the validation of 117628. This only started happening after I partially took apart my laptop to clean it in hopes of getting better performance on it, but the laptop is around 5 years old. 

4 Operator

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6.4K Posts

April 5th, 2020 11:00

Please list exact Dell Model number and version of windows. Dell Inspiron 15 3543, windows 10

If you don't know, enter service tag number onto the link below.

Support | Dell US

https://www.dell.com/support/home/us/en/04

How to find a Dell Service Tag (Official Dell Tech Support)

https://youtu.be/sDPVSHHN-SY

In the mean time, error code 2000-0142 means hard drive is failing or has failed.

Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)

https://www.dell.com/support/article/en-us/sln115162/resolve-hardware-issues-with-built-in-and-onlin...

 

4 Operator

 • 

6.4K Posts

April 5th, 2020 11:00

" Secure Boot Violation: "Invalid Signature Detected. Check Secure Boot Policy in Setup".

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The failing hard drive probably cause the above error message. You can enter service tag number onto the link below to find a hard drive replacement.

Find Parts by Service Tag - Dell

https://www.dell.com/en-us/shop/partsforyourdell

You can also check PartsPeople com for a new hard drive:

Dell Laptop Parts | Dell Parts | Dell Laptop Repair | Dell ...

https://www.parts-people.com/

4 Operator

 • 

6.4K Posts

April 7th, 2020 08:00

Any updates itsaap? The computer is up and running again? You replace the failing hard drive ? 

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