Inspiron

Last reply by 08-07-2022 Solved
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2 Bronze
2 Bronze
8426

Inspiron 16 Plus (7610) Touchpad issues.

I finally got Dell to recognize the touchpad has issues. I've resorted to using a wireless mouse.  The dell technician will be here today to replace the touchpad.

I'm hopeful I'll be one of the lucky ones and the replacement resolves the crazy behavior the current one has.  It started a few days after I received, and have been trying to get resolved since then. 

Wish me luck 

Replies (35)
2 Bronze
2 Bronze
4653

This is the first ... and last time I will buy a Dell! worked flawlessly for the first 2 weeks then BAM! touchpad issues, moves irratically, won't click, freezes excess wear on touchpad ( obvious 'dint' where finger touches and only 1 month old!). After a chat session with Dell it looks like i'm stuck with this. I bought the laptop from PC world in the UK as I wanted a UK keyboard layout ( I live in Spain) was told I had to return it to PC World as they provide the warranty in the first instance. This obviously is not an option! So unless a Dell moderator sees this and sorts something out for me, Dell gets a 0/10 for customer service and presently a 2/10 for hardware quality. Now off to message Linus Tech Tips!

4761

My 2nd touchpad was good for a month after the replacement, then it started to fail again... Don't want to take away your joy, but I would consider this equimpent as working/trustworthy no sooner than after a couple of months pass.

My previous laptop (Sony) ran fine without a single hardware glitch or even a BSOD for 9 years. I'm also using Lenovos daily in my company - only 1 failed drive in 10 years.

I was expecting at least the same from Dell for such price.

2 Bronze
2 Bronze
4812

Going on a week now, and all GOOD!    Dell sent a service tech for a 2nd time and replaced the motherboard and the trackpad again.  

 

2 Bronze
2 Bronze
4836

Dell sent a tech and replaced trackpad.  Two weeks later it started all over again.  

Round two and hours of my time I'll never get back, the sent a tech out again and replaced the track pad and mother board. 

Fingers crossed this fixes the issue.

Now.. onto wireless continually dropping.

9 Rhodium
4928

Report back with results after replacement.

I had a new model XPS laptop for field evaluation and I sent it back because of flakey touchpad operation.  I would try to move the cursor and it would move then stop and not move and finally move some more.  Sometimes moving it would hover over some other function and open that function.  Not just a Windows issue as it worked the same way in the BIOS and F12 Options.

 



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