1 Copper

Inspiron 5558 Dell OS recovery tool not working


I am having issues with Dell OS recovery tool. After putting in service tag information, it errors out saying "Unable to connect to backend"

Can anyone help with this issue?



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2 Replies
3 Argentium

Re: Inspiron 5558 Dell OS recovery tool not working

Just making sure , you're performing the steps correctly.....

I'm also assuming windows 10 is on the corrupt drive....

1. Power off system. Plug memory stick into the computer.

2. Power on system, quickly start tapping F12  key continuously until you see Preparing one time boot menu in the top-right corner of the screen.

3. In Dell Preboot menu, select the USB drive (memory stick) and press Enter.

Please click on the links below for additional information that might be helpful to you.

How to Download and Use the Dell OS Recovery Image in Microsoft Windows


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5 Rhenium

Re: Inspiron 5558 Dell OS recovery tool not working

Welcome to the Dell Community @Shrikant_25 

Have you tried again???

The servers could have been down for maintenance???

What version of Windows came with your laptop???

Best regards,


HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
HP ZBook 17 G4 Xeon E3-1505M v6 32GB
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