Mv630
1 Copper

Inspiron 5565 crashes while plugged into charger.

I've had this laptop for about 7 months. This past month it has started to randomly crash, sometimes it goes weeks without doing so and sometimes itll do it 3 times in one day. I thought it was some sort of software issue but have now realized it only crashes while its charging.

Is there a way to fix this or do I just need an entirely new charger? Was going to best buy but then saw my dell paperwork said to not use third party chargers.

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1 Reply
ieee488
5 Rhenium

Re: Inspiron 5565 crashes while plugged into charger.

Run Dell Diagnostics at boot up.
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