Inspiron 5593 - Keyboard keys not working at times

Thanks alot  for the help from dell side ,

I received an driver update this morning after that the laptop is working perfectly 

All keys started working properly 

I faced the same issue. 'n', 'b', spacebar, '/' and down arrow key wasn't working. Just uninstall the HID Event filter driver. IT FIXES EVERYTHING. DO NOT DOWNLOAD IT. It worked like a charm. I don't know know why have they even given that driver. It's useless. Only causes problems. I had a torrid time these past few days.

Hi, i am currently experiencing the same exact problem with my 5593!!! ive done everything and nothing works, can anyone help me please?? it gets soo annoying everytime i need to use my laptop for work and it really causes delay cant work properly.

You could try to see if its just a corrupted driver. Go into Device Manager and uninstall the driver for the keyboard and reboot and driver will reinstall and see if that fixes it. Otherwise its most likely a bad keyboard and will need replacing. 

Interesting that it works fine on flat surface, I have noticed with mine that sometimes I pick it up from one corner usually the left bottom next to touchpad and sometimes it registers a left click. I am wondering if there is so much flex in bottom that it affects the keyboard as well? 

'Ive got very similar problems with keyboard to ones you described. Even with similar keys but from the lower part of keyboard (including Spacebar, shift, n,2,e, etc)

Hi,

I've got very similar problems with keyboard to ones you described. Even with similar keys but from the lower part of keyboard (including enter, shift, ctrl, alt, z, c, b, n, m, etc.) I have done everything, removed the Keyboard Driver, installed updated files, still i am facing the issue, at time it works fine, at times it burn my blood. Felt like i have robbed, under covid19 - Despite salary deduction, i bought this laptop - to work from Home, 

DELL i have spent over $950 on this laptop. Haven't completed even a month.

My son has a 5593 with similar problems. I was going to replace the keyboard myself, but he managed to order the wrong part.  Lucky for me, because there is no YouTube video for keyboard replacement on this model, and the Dell manual indicated that I would basically have to disassemble the entire computer to get to the keyboard.  One of the other threads on this topic included comments from someone who plowed through the task and reported that the keyboard was held in place by melted plastic welds, so I am not going to attempt the task.

From reading through this thread and another on this same issue, it seems that there is no reliable solution.  Even having the keyboard replaced by Dell does not ensure that the replacement will not develop the same problem within a few months.  This is clearly a defective product, so it would be in Dell's best interest to provide a solution, even if that means replacing these defective 5593's with a different model.

it did not really help!

Could you please elaborate  on the update and post it here @Jay1930 

It seems you have tried to tend to this issue if it were caused by misplaced software code.

But this is out of the case now as you have tried to repair the issue from the BIOS.

I suggest you try to get the keyboard checked by "Dell guys".

If the device is under warranty then dell would replace/repair the part for free.

I also have the same problem with this model that I use virtual Keyboard to write my reply. Space button, n letter, b letter, 2 from numbers side and arrows not working most of the times.