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February 22nd, 2019 17:00

Inspiron G5 15-5587, IntelAudioService, not working

Have a new Dell G5 15 5587, and from beginning I have Critical Events - IntelAudioService Stopped Working, drivers are updated, also updated Win to have 1809(previous 1803) version. Trying almost every day to resolve issue through the troubleshoot settings but also without success. Don't know how to fix this.. :('

Description
Faulting Application Path: C:\Windows\System32\cAVS\Intel(R) Audio Service\IntelAudioService.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: IntelAudioService.exe
Application Version: 1.0.932.0
Application Timestamp: 5bfed224
Fault Module Name: StackHash_a906
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: PCH_D9_FROM_ntdll+0x00000000000A01C4
OS Version: 10.0.17763.2.0.0.768.101
Locale ID: 1033
Additional Information 1: a906
Additional Information 2: a906abe0b9ed41a01eb4ea6a36488912
Additional Information 3: d3d1
Additional Information 4: d3d166187eb9147b9b2ffdc5564415d5

Extra information about the problem
Bucket ID: 0cb649077628db9c665da4c0da89e1b7 (1611625389875650999)

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16.7K Posts

February 25th, 2019 05:00

MarinkoIga,

Uninstall the Intel audio and reboot the computer then, install the correct audio drivers for your computer. The system has the Realtek and maxx wave audio.

 

Dell G7 5587 Drivers, Downloads and Manuals

 

For my notes, click my username and send me the pc service tag number via private message.

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