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Inspiron G5 15-5587, Mobile Connect, not compatible
I have a Dell G5, bought from a retailer in a sealed box this month, March 2019. The service tag says it was shipped from Dell on December 2018. But, when trying to install mobile connect, it says it is not compatible. Yes, I have already downloaded and installed the drivers on the drivers page, using the service tag.
Anyone that can assist me?
Mary G
4 Operator
4 Operator
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20.1K Posts
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March 24th, 2019 12:00
I thought mobile connect is for phones not laptops.
https://www.gsma.com/identity/mobile-connect
nyc10036
4 Operator
4 Operator
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5.6K Posts
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March 24th, 2019 12:00
It's a program for PCs to let smartphones and PCs sync up.
There are other posts on this forum about problems with it.
.
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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March 25th, 2019 11:00
* Click my name and private message me the PC service tag number
* You must register the service tag into your name
* Specifically, what drivers did you download and install?
Jakes79
12 Posts
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March 26th, 2019 04:00
Thanks for the response.
I have tried two drivers:
1) Dell-Mobile-Connect-Driver_6P0DG_WIN_1.3_A00
2) Dell-Mobile-Connect-Driver_WC67W_WIN_2.0_A00
I have done the registration into my name now, and PM'd you the service tag as requested.
Kind Regards,
Jakes
DELL-Chris M
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Community Manager
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March 26th, 2019 05:00
How to install Dell Mobile Connect app on any Windows 10 device
Dell Mobile Connect app
If the above version does not work, test Version 1.2.
Jakes79
12 Posts
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March 27th, 2019 02:00
Did all you say above, but get the error message:
The Dell Mobile Connect App on your PC is out of Date. Please update your app to continue.
Why do I have to go with this alternative option for a new notebook that is suppose to be able to use this app? Not good enough.
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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March 27th, 2019 07:00
When did you get the error? Installing the Dell 1.2 or the Windows app link? By the way, did you register this retail purchased PC to yourself?
Jakes79
12 Posts
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March 27th, 2019 10:00
The App installed correctly with The windows App link. but when trying to run it, I get the error
Yes I did the registration, awaiting transfer to be approved.
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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March 27th, 2019 10:00
Is there a Dell Mobile Connect icon on the taskbar? If yes, can you right click it and see if there is an option to update?
Jakes79
12 Posts
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March 27th, 2019 11:00
Yes there is, but there is no update option when right click. However, when I click OK with the error that says please update the app, then Microsoft Store opens, to update the app, but then get the following screen:
DELL-Chris M
Community Manager
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54.9K Posts
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March 27th, 2019 12:00
* Uninstall all references to DMC (Dell Mobile Connect) in Programs & Features
* When finished, restart the PC
* Once back into Windows, run Windows Update ( Start- Settings- Update & Security- Windows Update). Let it install all updates it finds
* When done, restart the PC
* Download/install this version of DMC
* When done, restart the PC
* Download/install the Microsoft Store app
* When done, restart the PC
hodt1
3 Posts
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April 4th, 2020 03:00
i ponced about with this for weeks, then ........ the blinding flash .... i never paired the bluetooth between laptop and phone.