2 Posts
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3645
Inspiron G7 15 7500, black screen
Hello, I've checked multiple post for exact issue but no luck ( similar but not exact ) . maybe someone out here knows. So, I just purchased this laptop and received it on Nov 27,2020. I turn on the unit and its beautiful except for one thing.
The Screen randomly goes black . the laptop works and it still runs but you cannot see anything . the only way to get the screen back on is to close the laptop and open it back up and the screen comes back on , right where you left off . I called numerous times to Dell Support and have done every test and downloaded all new updates , but to no avail . I did find a solution for now, apparently if you press Ctrl + Shift + Windows key + B at the same time , it will reboot the video card and the screen reappears . is anyone familiar with this problem and /or should I just ask for a replacement as this is an awesome laptop? Thank you in advance.
DELL-Cares
Moderator
Moderator
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25.7K Posts
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December 21st, 2020 20:00
Sure, we will wait for your response.
Update January 13, 2021 = A DELL-Cares agent setup a refund.
AdrianG001
4 Operator
4 Operator
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4K Posts
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December 19th, 2020 04:00
How to Run the LCD Built-in Self-Test on a Dell Laptop
Let us know the results?
mrtee20
2 Posts
0
December 21st, 2020 20:00
THANK YOU for that information. I will try those troubleshooting steps.