I received my new G7 15 7590 laptop last week and I've had high temp issues out of the box.
Specs: i7-9750h, RTX 2060, 16 GB RAM
The temps seem excessively high and I can't seem to get them to decrease even with undervolting etc. This has always worked with my previous two gaming laptops. Whenever I run a simple 5 minute UserBenchmark test, the CPU immediately gets to 100 degrees under full load. Also hits 100 degrees consistently while gaming (which I have only done for 10 min since I've had the thing, but it got to 100 degrees instantly).
Things I have attempted to alleviate this issue:
1. Update BIOS and all drivers - I updated the BIOS to 1.6.0 and that didn't change anything
2. Installed Dell Power Manager to increase fans...didn't help even on full blast.
3. Undervolt: -140...no improvement in temps (which really surprised me).
What I don't understand is how none of these three things have helped the temps out...not even so much as a few degrees. I am debating resetting the PC and reinstalling Windows, but I'm not sure if that will help either. Any tips or advice on how to lower these temps would be greatly appreciated.
I recently posted a discussion regarding the extremely high CPU temps that were consistently hitting 100 degrees on my new G7. It's the 7590 model and has an i7-9750h chip. After days of troubleshooting/researching, I think I finally have found a temporary solution. Hopefully this will help some people with the new G5/G7 RTX models and save them time with finding a potential cooling solution.
NOTE: When I first got this laptop, I was able to adjust thermal/fan settings through Alienware Command Center. This worked for a few hours the then suddenly those options wouldn't load...every time I opened AWCC it would just show a spinning/loading icon and never start. I restarted PC/AWCC but nothing changed, still wouln't load. After uninstalling/reinstalling via the Dell instructions, I have no longer had the Thermal or Overclock options show under the Fusion tab. OC Controls were reinstalled as well.
So that brings up my next point, how was I going to control the fans? This is my first Dell laptop, so I was not familiar with other routes to take etc. I ended up downloading the Dell Power Manager and set the thermal profile to high performance. This does increase the fans, but I found this along with AWCC extremely buggy. For instance, when I select the high performance option in Dell Power Manager, it takes upwards of 5 minutes before the fans actually kick on. I have tried reinstalling...did not help. Not sure if this is normal or not.
After I finally got the fans to kick at full load, I then took to Throttlestop to undervolt etc.. I initially applied offsets to the CPU core/cache and adjusted a few other settings (used the Bob of All Trades Youtube video settings)...still was hitting 100 degrees. At this point I about gave up. I then decided to lower the "turbo ratio limits" from 3.6 - 3.8 ghz. This combined with the other Throttlestop settings and Dell Power Manager fan control got temps down to the low 90s...FINALLY. However, I'm still in the 90+ degree range and only hitting 3.6 to 3.7 ghz. Seems unacceptable to me in a brand new $1500+ gaming laptop.
Here's what I initially tried to help lower the CPU temp:
Updated all drivers and BIOS - no effect on temp
Reinstalled Windows - no effect on temp
Undervolted via Intel XTU - no effect on temp
Adjusted Windows/Dell power settings - no effect on temp
If anyone has any further advice and tips on cooling this model I would appreciate it!
So you're saying that these 100 temps that are reached within moments of opening a game are acceptable? This wasn't like I was stressing the CPU for hours. It reaches 100 degrees instantly. With a brand new laptop. The i7-8750H also says that it has an allowable t-junction temp of 100 degrees. I have owned two previous Acer Predator gaming laptops that both had the i7-8750H chip and neither had any issue close to this Dell G7. Before any kind of undervolt, I would be around 91-92 degrees max on the Acer laptops. And that is with the same exact game. It's not like I have to be playing a game either...these temps are reached when I download applications as well. My frustration is that these temperatures (regardless of being safe or not) will cause throttling, consequently affecting gaming performance. In a "gaming" laptop. Go figure.
Do you have any advice on the Alienware Command Center issue and how to get the thermal controls to show back up? The only option shown under the Fusion tab is power management. This seems to be a recurring problem on the new G7 laptops. I have uninstalled/reinstalled the OC Controls both times to no avail.
Thank you for your message. Please uninstall AWCC by following the video on this link
Please update the AWCC application from Support site followed by the Alienware OC Controls.
Update the Intel Dynamic Platform & Thermal Framework driver followed by the BIOS (even if you have the latest version)
Once AWCC is installed set the active system theme – Thermal as a performance mode.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Just to clarify before I start:
Step 1: Uninstall AWCC (do I need to also uninstall the OC Controls as well?)
Step 2: Update the AWCC application followed by the OC Controls (from Dell site)
Step 3: Update the Dynamic Platform and Thermal Framework driver (even if I have most recent version)
Step 4: Update the BIOS (even if I have the most recent version - - which I do, I am currently running 1.6.0)
Is this all correct?
checkin in here.
G7 7590 - i7 - RTX 2070
Im not sure what happened with mine, just started happening yesterday hitting 100c and then it shuts down.... This is my 3rd unit. Im passed my 30 day now, my only option is to send it in for warranty but i think that will be a waste of time. Anyone have any success with warranty?