Inspiron

Last reply by 04-29-2020 Solved
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2 Bronze
2 Bronze

Installation forbidden by system policy

HI:

Installation forbidden by system policy with Intel-AX200-AX201-9260-9560-9462-WiFi-UWD-Driver_525GF_WIN_21.20.1.1_A13_04

I try to update my laptop Inspiron 15 7000 with this software, but I can't do because all the time I get this message: Installation forbidden by system policy. Please contact your administrator. Is there any chance some one to help me.
Thanks
Jesus

Replies (14)

I upgraded my XPS 9530's wifi card to an AX200, and kept getting "forbidden" from dells drivers, and 'unable to install' from intels.  What worked for me was open device manager, click 'show hidden devices' and uninstall/remove the old wifi adapter and software. 

After reboot intel's driver software installed right away, and I was off to the races!  GL!

Community Accepted Solution

I'm having the same issue. What is the solution?

2 Bronze
2 Bronze

Hello,

My wifi card from Inspiron 17 7746 under Windows 10 Home 64Bits, Version 10.0.18363 Build 18363 has been replaced with an Intel Wireless-AC 9260 160 MHz card which is working at maximum 60Mbps even in 5GHz ac mode and is stuck in 20MHz bandwidth because of the driver, (WIFI Analyzer report "Bandwidth not detectable because of missing API (driver issue)" )

In driver Events there is a specific issue:

Device not migrated:

Device PCI\VEN_8086&DEV_2526&SUBSYS_00108086&REV_29\4&3842eab&0&00E2 was not migrated due to partial or ambiguous match.

Last Device Instance Id: SW\{eeab7790-c514-11d1-b42b-00805fc1270e}\asyncmac
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Location Path:
Migration Rank: 0xF000FFFFFFFFF112
Present: false
Status: 0xC0000719

Bios has last update, uninstaled driver completly, optimized wifi parameters for the network adapter,  same problem.

I have tried to install the following drivers from Dell but with the same error:

Installation forbidden by system policy

- Intel-AX200-AX201-9260-9560-9462-WiFi-UWD-Driver_525GF_WIN_21.20.1.1_A13_04

- Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09

- Intel-9260-9560-8265-7265-3165-WiFi-Driver_M8N8N_WIN_20.70.0.8912_A15

- Network_Driver_1FG2H_WN32_20.50.0.8334_A14_02

 

The drivers are not compatible with my operating system.

Could you help me with an driver compatible with my OS?

Dan

installation log error:

[Wed Mar 25 21:10:31 2020] Update Package Execution Started
[Wed Mar 25 21:10:31 2020] Original command line: "C:\Users\Marius\Downloads\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE"
[Wed Mar 25 21:10:31 2020] DUP Framework EXE Version: 3.8.1.41
[Wed Mar 25 21:10:31 2020] DUP Release: TXC92A09
[Wed Mar 25 21:10:31 2020] Initializing framework...
[Wed Mar 25 21:10:31 2020] Data in smbios table is (hex)value = 8 , Chasis type (hex)value = 8 , System type is : Client
[Wed Mar 25 21:10:32 2020] logo.png
[Wed Mar 25 21:10:36 2020] User Command: attended
[Wed Mar 25 21:10:36 2020] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Wed Mar 25 21:10:36 2020] DUP Vendor Software Version: 20.120.1.970
[Wed Mar 25 21:10:36 2020] Local System/Model Compatible with this Package? Yes
[Wed Mar 25 21:10:36 2020] Local System OS Version: 10.0.0.0
[Wed Mar 25 21:10:36 2020] OS Compatible with this Package? Yes
[Wed Mar 25 21:10:36 2020] Local System OS Language: EN
[Wed Mar 25 21:10:36 2020] Language Compatible with this Package? Yes
[Wed Mar 25 21:10:36 2020] Identified Behavior : attended
[Wed Mar 25 21:10:36 2020] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\c7fd41a3-aa6c-4326-8333-7cea68fda030\miniunz.exe
[Wed Mar 25 21:10:36 2020] Extraction-arguments: -x C:\Users\Marius\DOWNLO~1\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE -o -d c:\PROGRA~3\dell\drivers\c7fd41a3-aa6c-4326-8333-7cea68fda030
[Wed Mar 25 21:10:38 2020] Extraction-GetExitCode: 0
[Wed Mar 25 21:10:38 2020] Identified Behavior : attended
[Wed Mar 25 21:10:38 2020] Temporary payload log file name: C:\ProgramData\dell\drivers\c7fd41a3-aa6c-4326-8333-7cea68fda030\DUPLogDir\DUPDE12.tmp
[Wed Mar 25 21:10:38 2020] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\c7fd41a3-aa6c-4326-8333-7cea68fda030\DUPLogDir\DUPDE12.tmp"
[Wed Mar 25 21:10:38 2020] Path : C:\ProgramData\dell\drivers\c7fd41a3-aa6c-4326-8333-7cea68fda030
[Wed Mar 25 21:10:38 2020] Identified Behavior : attended
[Wed Mar 25 21:11:05 2020] Append Vendor Software Log: C:\ProgramData\dell\drivers\c7fd41a3-aa6c-4326-8333-7cea68fda030\DUPLogDir
[Wed Mar 25 21:11:05 2020]
--- Start of Vendor Software Log ---

[Wed Mar 25 21:11:05 2020] ASCII payload log file detected:
[Wed Mar 25 21:11:05 2020] ****************************************
MUP started: Wed Mar 25 21:10:39 2020

Execute: setup.exe /c mup
Error: setup.exe exited with return code: 105
MUP finished: Wed Mar 25 21:11:05 2020

Exiting with Return Code: 105


[Wed Mar 25 21:11:05 2020]
--- End of Vendor Software Log ---

[Wed Mar 25 21:11:05 2020] Vendor Software Return Code: 105
[Wed Mar 25 21:11:05 2020] logo.png
[Wed Mar 25 21:11:05 2020] Name of Exit Code: ERROR
[Wed Mar 25 21:11:05 2020] Exit Code set to: 1 (0x1)
[Wed Mar 25 21:11:05 2020] Result: FAILURE
[Wed Mar 25 21:11:07 2020] User Command: attended
[Wed Mar 25 21:11:07 2020] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Wed Mar 25 21:11:07 2020] DUP Vendor Software Version: 20.120.1.970
[Wed Mar 25 21:11:07 2020] Local System/Model Compatible with this Package? Yes
[Wed Mar 25 21:11:07 2020] Local System OS Version: 10.0.0.0
[Wed Mar 25 21:11:07 2020] OS Compatible with this Package? Yes
[Wed Mar 25 21:11:07 2020] Local System OS Language: EN
[Wed Mar 25 21:11:07 2020] Language Compatible with this Package? Yes
[Wed Mar 25 21:11:07 2020] User Parameter: logfile
[Wed Mar 25 21:11:07 2020] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.txt
[Wed Mar 25 21:11:07 2020] Identified Behavior : attended
[Wed Mar 25 21:11:07 2020] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\7f55392c-889c-43d0-a4e2-a3dd7f962f96\miniunz.exe
[Wed Mar 25 21:11:07 2020] Extraction-arguments: -x C:\Users\Marius\DOWNLO~1\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE -o -d c:\PROGRA~3\dell\drivers\7f55392c-889c-43d0-a4e2-a3dd7f962f96
[Wed Mar 25 21:11:09 2020] Extraction-GetExitCode: 0
[Wed Mar 25 21:11:09 2020] Identified Behavior : attended
[Wed Mar 25 21:11:09 2020] Temporary payload log file name: C:\ProgramData\dell\drivers\7f55392c-889c-43d0-a4e2-a3dd7f962f96\DUPLogDir\DUP57A8.tmp
[Wed Mar 25 21:11:09 2020] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\7f55392c-889c-43d0-a4e2-a3dd7f962f96\DUPLogDir\DUP57A8.tmp"
[Wed Mar 25 21:11:09 2020] Path : C:\ProgramData\dell\drivers\7f55392c-889c-43d0-a4e2-a3dd7f962f96
[Wed Mar 25 21:11:09 2020] Identified Behavior : attended
[Wed Mar 25 21:11:19 2020] Append Vendor Software Log: C:\ProgramData\dell\drivers\7f55392c-889c-43d0-a4e2-a3dd7f962f96\DUPLogDir
[Wed Mar 25 21:11:19 2020]
--- Start of Vendor Software Log ---

[Wed Mar 25 21:11:19 2020] ASCII payload log file detected:
[Wed Mar 25 21:11:19 2020] ****************************************
MUP started: Wed Mar 25 21:11:10 2020


Execute: setup.exe /c mup
Error: setup.exe exited with return code: 104
MUP finished: Wed Mar 25 21:11:19 2020

Exiting with Return Code: 104


[Wed Mar 25 21:11:19 2020]
--- End of Vendor Software Log ---

[Wed Mar 25 21:11:19 2020] Vendor Software Return Code: 104
[Wed Mar 25 21:11:19 2020] logo.png
[Wed Mar 25 21:11:19 2020] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Wed Mar 25 21:11:19 2020] Exit Code set to: 5 (0x5)
[Wed Mar 25 21:11:19 2020] Result: FAILURE
[Wed Mar 25 21:11:21 2020] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Wed Mar 25 21:11:21 2020] Execution terminated at date-time Wed Mar 25 21:11:21 2020
[Wed Mar 25 21:11:21 2020] ######

਍਍[Wed Mar 25 21:11:26 2020] Update Package Execution Started
[Wed Mar 25 21:11:26 2020] Original command line: "C:\Users\Marius\Downloads\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE"
[Wed Mar 25 21:11:26 2020] DUP Framework EXE Version: 3.8.1.41
[Wed Mar 25 21:11:26 2020] DUP Release: TXC92A09
[Wed Mar 25 21:11:26 2020] Initializing framework...
[Wed Mar 25 21:11:26 2020] Data in smbios table is (hex)value = 8 , Chasis type (hex)value = 8 , System type is : Client
[Wed Mar 25 21:11:26 2020] logo.png
[Wed Mar 25 21:11:38 2020] User Command: attended
[Wed Mar 25 21:11:38 2020] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Wed Mar 25 21:11:38 2020] DUP Vendor Software Version: 20.120.1.970
[Wed Mar 25 21:11:38 2020] Local System/Model Compatible with this Package? Yes
[Wed Mar 25 21:11:38 2020] Local System OS Version: 10.0.0.0
[Wed Mar 25 21:11:38 2020] OS Compatible with this Package? Yes
[Wed Mar 25 21:11:38 2020] Local System OS Language: EN
[Wed Mar 25 21:11:38 2020] Language Compatible with this Package? Yes
[Wed Mar 25 21:11:38 2020] Identified Behavior : attended
[Wed Mar 25 21:11:38 2020] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\c2613470-59ae-41eb-bdde-fadf471eee2a\miniunz.exe
[Wed Mar 25 21:11:38 2020] Extraction-arguments: -x C:\Users\Marius\DOWNLO~1\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE -o -d c:\PROGRA~3\dell\drivers\c2613470-59ae-41eb-bdde-fadf471eee2a
[Wed Mar 25 21:11:40 2020] Extraction-GetExitCode: 0
[Wed Mar 25 21:11:40 2020] Identified Behavior : attended
[Wed Mar 25 21:11:40 2020] Temporary payload log file name: C:\ProgramData\dell\drivers\c2613470-59ae-41eb-bdde-fadf471eee2a\DUPLogDir\DUPD062.tmp
[Wed Mar 25 21:11:40 2020] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\c2613470-59ae-41eb-bdde-fadf471eee2a\DUPLogDir\DUPD062.tmp"
[Wed Mar 25 21:11:40 2020] Path : C:\ProgramData\dell\drivers\c2613470-59ae-41eb-bdde-fadf471eee2a
[Wed Mar 25 21:11:40 2020] Identified Behavior : attended
[Wed Mar 25 21:11:48 2020] Append Vendor Software Log: C:\ProgramData\dell\drivers\c2613470-59ae-41eb-bdde-fadf471eee2a\DUPLogDir
[Wed Mar 25 21:11:48 2020]
--- Start of Vendor Software Log ---

[Wed Mar 25 21:11:48 2020] ASCII payload log file detected:
[Wed Mar 25 21:11:48 2020] ****************************************
MUP started: Wed Mar 25 21:11:41 2020


Execute: setup.exe /c mup
Error: setup.exe exited with return code: 104
MUP finished: Wed Mar 25 21:11:48 2020

Exiting with Return Code: 104


[Wed Mar 25 21:11:48 2020]
--- End of Vendor Software Log ---

[Wed Mar 25 21:11:48 2020] Vendor Software Return Code: 104
[Wed Mar 25 21:11:49 2020] logo.png
[Wed Mar 25 21:11:49 2020] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Wed Mar 25 21:11:49 2020] Exit Code set to: 5 (0x5)
[Wed Mar 25 21:11:49 2020] Result: FAILURE
[Wed Mar 25 21:11:50 2020] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Wed Mar 25 21:11:50 2020] Execution terminated at date-time Wed Mar 25 21:11:50 2020
[Wed Mar 25 21:11:50 2020] ######

਍਍[Thu Mar 26 10:08:54 2020] Update Package Execution Started
[Thu Mar 26 10:08:55 2020] Original command line: "C:\Users\Marius\Downloads\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE"
[Thu Mar 26 10:08:55 2020] DUP Framework EXE Version: 3.8.1.41
[Thu Mar 26 10:08:55 2020] DUP Release: TXC92A09
[Thu Mar 26 10:08:55 2020] Initializing framework...
[Thu Mar 26 10:08:55 2020] Data in smbios table is (hex)value = 8 , Chasis type (hex)value = 8 , System type is : Client
[Thu Mar 26 10:08:55 2020] logo.png
[Thu Mar 26 10:08:56 2020] User Command: attended
[Thu Mar 26 10:08:56 2020] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Thu Mar 26 10:08:56 2020] DUP Vendor Software Version: 20.120.1.970
[Thu Mar 26 10:08:56 2020] Local System/Model Compatible with this Package? Yes
[Thu Mar 26 10:08:56 2020] Local System OS Version: 10.0.0.0
[Thu Mar 26 10:08:56 2020] OS Compatible with this Package? Yes
[Thu Mar 26 10:08:56 2020] Local System OS Language: EN
[Thu Mar 26 10:08:56 2020] Language Compatible with this Package? Yes
[Thu Mar 26 10:08:56 2020] Identified Behavior : attended
[Thu Mar 26 10:08:56 2020] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\c6dc9118-d666-49dc-b18b-980d309c3c61\miniunz.exe
[Thu Mar 26 10:08:56 2020] Extraction-arguments: -x C:\Users\Marius\DOWNLO~1\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE -o -d c:\PROGRA~3\dell\drivers\c6dc9118-d666-49dc-b18b-980d309c3c61
[Thu Mar 26 10:08:59 2020] Extraction-GetExitCode: 0
[Thu Mar 26 10:08:59 2020] Identified Behavior : attended
[Thu Mar 26 10:08:59 2020] Temporary payload log file name: C:\ProgramData\dell\drivers\c6dc9118-d666-49dc-b18b-980d309c3c61\DUPLogDir\DUPF881.tmp
[Thu Mar 26 10:08:59 2020] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\c6dc9118-d666-49dc-b18b-980d309c3c61\DUPLogDir\DUPF881.tmp"
[Thu Mar 26 10:08:59 2020] Path : C:\ProgramData\dell\drivers\c6dc9118-d666-49dc-b18b-980d309c3c61
[Thu Mar 26 10:08:59 2020] Identified Behavior : attended
[Thu Mar 26 10:09:09 2020] Append Vendor Software Log: C:\ProgramData\dell\drivers\c6dc9118-d666-49dc-b18b-980d309c3c61\DUPLogDir
[Thu Mar 26 10:09:09 2020]
--- Start of Vendor Software Log ---

[Thu Mar 26 10:09:09 2020] ASCII payload log file detected:
[Thu Mar 26 10:09:09 2020] ****************************************
MUP started: Thu Mar 26 10:08:59 2020


Execute: setup.exe /c mup
Error: setup.exe exited with return code: 104
MUP finished: Thu Mar 26 10:09:08 2020

Exiting with Return Code: 104


[Thu Mar 26 10:09:09 2020]
--- End of Vendor Software Log ---

[Thu Mar 26 10:09:09 2020] Vendor Software Return Code: 104
[Thu Mar 26 10:09:09 2020] logo.png
[Thu Mar 26 10:09:09 2020] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Thu Mar 26 10:09:09 2020] Exit Code set to: 5 (0x5)
[Thu Mar 26 10:09:09 2020] Result: FAILURE
[Thu Mar 26 10:09:14 2020] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Thu Mar 26 10:09:14 2020] Execution terminated at date-time Thu Mar 26 10:09:14 2020
[Thu Mar 26 10:09:14 2020] ######

਍਍[Thu Mar 26 10:33:17 2020] Update Package Execution Started
[Thu Mar 26 10:33:17 2020] Original command line: "C:\Users\Marius\Downloads\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE"
[Thu Mar 26 10:33:17 2020] DUP Framework EXE Version: 3.8.1.41
[Thu Mar 26 10:33:17 2020] DUP Release: TXC92A09
[Thu Mar 26 10:33:17 2020] Initializing framework...
[Thu Mar 26 10:33:17 2020] Data in smbios table is (hex)value = 8 , Chasis type (hex)value = 8 , System type is : Client
[Thu Mar 26 10:33:17 2020] logo.png
[Thu Mar 26 10:33:19 2020] User Command: attended
[Thu Mar 26 10:33:19 2020] DUP Capabilities Value: 35651583 (0x21FFFFF)
[Thu Mar 26 10:33:19 2020] DUP Vendor Software Version: 20.120.1.970
[Thu Mar 26 10:33:19 2020] Local System/Model Compatible with this Package? Yes
[Thu Mar 26 10:33:20 2020] Local System OS Version: 10.0.0.0
[Thu Mar 26 10:33:20 2020] OS Compatible with this Package? Yes
[Thu Mar 26 10:33:20 2020] Local System OS Language: EN
[Thu Mar 26 10:33:20 2020] Language Compatible with this Package? Yes
[Thu Mar 26 10:33:20 2020] Identified Behavior : attended
[Thu Mar 26 10:33:20 2020] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\36f34d0f-0e59-4d0f-8cbf-e30fb61d3186\miniunz.exe
[Thu Mar 26 10:33:20 2020] Extraction-arguments: -x C:\Users\Marius\DOWNLO~1\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.EXE -o -d c:\PROGRA~3\dell\drivers\36f34d0f-0e59-4d0f-8cbf-e30fb61d3186
[Thu Mar 26 10:33:22 2020] Extraction-GetExitCode: 0
[Thu Mar 26 10:33:22 2020] Identified Behavior : attended
[Thu Mar 26 10:33:22 2020] Temporary payload log file name: C:\ProgramData\dell\drivers\36f34d0f-0e59-4d0f-8cbf-e30fb61d3186\DUPLogDir\DUP4CFF.tmp
[Thu Mar 26 10:33:22 2020] Translated Command Line : mup.exe /v"/c mup" /l:"C:\ProgramData\dell\drivers\36f34d0f-0e59-4d0f-8cbf-e30fb61d3186\DUPLogDir\DUP4CFF.tmp"
[Thu Mar 26 10:33:22 2020] Path : C:\ProgramData\dell\drivers\36f34d0f-0e59-4d0f-8cbf-e30fb61d3186
[Thu Mar 26 10:33:22 2020] Identified Behavior : attended
[Thu Mar 26 10:33:34 2020] Append Vendor Software Log: C:\ProgramData\dell\drivers\36f34d0f-0e59-4d0f-8cbf-e30fb61d3186\DUPLogDir
[Thu Mar 26 10:33:34 2020]
--- Start of Vendor Software Log ---

[Thu Mar 26 10:33:34 2020] ASCII payload log file detected:
[Thu Mar 26 10:33:34 2020] ****************************************
MUP started: Thu Mar 26 10:33:23 2020


Execute: setup.exe /c mup
Error: setup.exe exited with return code: 104
MUP finished: Thu Mar 26 10:33:34 2020

Exiting with Return Code: 104


[Thu Mar 26 10:33:34 2020]
--- End of Vendor Software Log ---

[Thu Mar 26 10:33:34 2020] Vendor Software Return Code: 104
[Thu Mar 26 10:33:35 2020] logo.png
[Thu Mar 26 10:33:35 2020] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Thu Mar 26 10:33:35 2020] Exit Code set to: 5 (0x5)
[Thu Mar 26 10:33:35 2020] Result: FAILURE
[Thu Mar 26 10:33:36 2020] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Intel-9260-9560-9462-8265-8260-7265-3165-WiFi-Driver_TXC92_WIN_20.120.1.970_A09.txt

Thank you for your response, I hope it will help others. I had someone reset the wifi card and it didn't help so Dell sent me a new one. Once the new card was installed I was back in business

@Beachmagic I had the same problem with my Wi-Fi driver. I restored the laptop to factory conditions, re-installed Windows, and connected to the Internet using a LAN connection. Then, I went to Dell website and updated the BIOS driver using my computer service tag. Then, I opened Device Manager, right clicked on Wi-Fi driver, and updated the driver. This resolved the issue. Make sure your computer is identified by Dell correctly when updating the drivers. I am not sure if the restoration and re installation were required, but I am sure that updating the BIOS driver and then Wi-Fi driver were required.

Community Accepted Solution
2 Bronze
2 Bronze

Does anyone know how to fix this?

The AX200 is the new Intel Wi-Fi 6 card.  What are you doing to get that message.  The AX201 is the special card which uses CNVIo and runs on specific systems.

I have a Killer Wireless 1650 AX which is the same as an Intel AX200 and it installs fine.

My suggestion right now is to uninstall the previous driver by uninstalling the device and checking the box to uninstall the drivers, then install the drivers for the new card.  You may need to look at the hidden devices in the Device Manager to do thatl

_____________________________________
XPS 9365, Inspiron 7567 Gaming, Inspiron 7779, XPS One 2720
System fully Win 11 compliant

Beachmagic,

Thanks for sharing the Service Tag. I've created a support ticket for this and will interact over private messages to safeguard your privacy.

-Ronnie


Social Media Support
#IWork4Dell

I've had this problem for months now. I'm having to connect with the Ethernet until I can get it resolved

same problem. were you able to resolve?

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