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September 2nd, 2019 19:00

Keyboard backlight won’t turn off

I got a Dell Inspiron 15 5000 in december 2018. The backlight keyboard worked perfectly fine with the f10 key, and then all of the sudden it stopped working. The keyboard light won’t turn off unless I let it timeout, and it gets really annoying because at night it is very bright and I can’t turn it off. I’ve tried using BIOS and there is no backlight option in Mobility center.

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6.2K Posts

October 4th, 2019 13:00

Welcome to the Dell Community  @Karlie412 

To better assist you, the members would need the exact model number of your laptop/desktop???

Identify your Dell:

https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/locate-service-tag?dgc=SM&cid=226210&lid=spr2429124398&linkId=69606563

Best regards,

U2

PLEASE DO NOT POST ANY SERVICE TAGS!!!

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