I have purchased a Dell Inspiron 5509 on 31st January 2021 and it was delivered to me on 5th February 2021.

 

The edges of my laptop are misaligned i.e. the from left and right side the edges of the lid and the base doesn't match perfectly. Even after talking multiple times to Dell Technical Support team regarding it, each time they ask for images and video and doesn't come up with plausible resolution.

 

Yesterday I faced a battery failure and the service request was created along with the dispatch for it. Then I thought to thoroughly check it once again.

 

Now I found a new issue the backlight bleeding on a completely black screen visible even in sufficiently lit room.

 

I just do not want to daily create a new service request for each and every problem that just pops a few days later. It's a brand new system and not even a month old. I do not want repairs in this system which is already messed up.

 

I am a Masters student in my final semester and I have to complete writing my thesis to graduate. I don't have time to waste over such repairs, phone calls on a daily basis and then attend mails that I receive from Dell support asking same information again. 

 

Please just replace this scrap piece of metal with completely a new one and not a refurbished one.

 

I just don't want to waste my time resorting to Consumer Forum as I literally don't have a single second to waste due to my Masters' thesis.