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SupportAssist Failure Dell G5 5590
I have an issue with dell support assist software. unable to perform functions for Detect PC, Drivers Scan or Diagnostics on recent Support Assist installs or unable to install due to catalog\lost internet connection message. Customer service agents asked me to uninstall it and reinstall it, And I have done it many times, and still, the problem persists and unable to click the options on the support assist also. (which really irritates me as I pay Dell for premium service to fix this kind of problem).
Dell G5 5590
Device name DESKTOP-0LPGR0F
Processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
Installed RAM 24.0 GB (23.8 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 10 Pro
Version 21H2
Installed on 14-11-2021
OS build 19044.1348
Experience Windows Feature Experience Pack 120.2212.3920.0
LSUFAN51
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November 22nd, 2021 13:00
You'll need a third party uninstaller that is much more powerful than windows. I'd suggest using the Free version of Revo Installer. This will delete all the leftover Support Assist registry. Please watch video in link below for additional information that might be helpful to you:
Fix Dell SupportAssist Not Working, SupportAssist Hardware Scan Not Working - YouTube
Also,
Download Revo Uninstaller Free - Remove unwanted programs easily
jobin481g
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November 26th, 2021 20:00
I tried Revo and reinstalled support assist still the same problem persists
LSUFAN51
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November 27th, 2021 06:00
I am sorry to know Revo Installer did not resolve Support Assist problem.
If Dell Update and Dell Support Assist OS Recovery applications are installed on the computer, I suggest uninstalling both of them, and then uninstall Support Assist application again.
Reinstall all three, hopefully Support Assist works normally now. You can reinstall Dell Update and Dell Support Assist OS Recovery applications from the link below:
Support for Dell G5 15 5590 | Drivers & Downloads | Dell US
If the above steps don't fix the Support Assist problem, I suggest reinstalling windows 10.
For further assistance, post same question in Dell Support Assist Community forum in link below:
SupportAssist for PCs - Dell Community
LSUFAN51
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November 27th, 2021 06:00
Also,
jobin481g
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November 27th, 2021 22:00
I posted in the Dell Support Assist Community forum
LSUFAN51
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November 28th, 2021 06:00
John
Glad to know you have posted your question in Dell Support Assist Community forum.
Thanks for the update.